Technical Writing

Course Outline:

Technical Writing is a very important skill in any kind of work. It is important in Engineering, Sciences, and even in understanding simple tools. Most people confuse business writing for technical writing. In this module, we will understand Technical Writing and learn how it is different compared to other genres of writing. We will also learn about the effective ways that we can create a technical write up in order to ensure a wider audience coverage and clarity. The module covers topics about common errors made by Filipino technical writers. It also discusses how we can minimize Filipinisms in writing so that we can create a comprehensive report that is world-class.

COURSE OBJECTIVES:

At the end of the session, the participants should be able to:

Understand the different types of writing genre and how technical writing stands out.
Know how to start-up your technical write up.
Learn to construct clear and understandable sentences in your write up.
Learn how to self-edit your technical report.
Discuss the common formats and forms of technical writing.

COURSE OUTLINE:

I – Understanding Technical Writing

What is Technical Writing
How is it different (Creative Writing, News Writing, and Business Writing)
Overview: Tasks of Technical Writing
Considerations in Technical Writing (Translation, Standards, Accessibility)
Tools in Technical Writing

II – Writing Basics Review

Planning and Analysis
Outlining
Brainstorming
Collating Data
Audience Analysis: Types, Importance, and Effective Approaches
Journalism Approach: The Inverted Pyramid
Common Filipino Errors in Writing
Prepositions
Subject Verb Agreement
Filipinisms
Punctuations
Writing Your Material (Tips)
Write in the Past Tense
Using Simple Sentences
KISS (Keep It Short and Simple)
The Active Voice and the Passive Voice
Do’s and Don’ts

Constructing Clear Sentences

Review: Parts of a sentence
Constructing Sentences (Structure and practice)
Parenthetic Phrases
Refining and Editing Your Write Up

IV – Sneak Preview: Standard Parts of a Technical Report

Title Page
Letter of Transmittal
Preface
Table of Contents
List of Tables, Drawing, Charts, etc.
Summary
Body Text
Conclusions and Recommendations
Bibliography

V – Other Technical Reports

Incident Report
Technical Manual
Handbooks

You may click the link to download the Registration Form and send it to training@competad.com or you may follow the instructions below.

1. Fill out the registration form by clicking the link on top of this page.
2. You may also download the word attachment in the link on top and send it to training@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration. For Free Events, you will not be receiving any Statement of Account.
4. Follow the instructions in the statement of account and complete your payment, if applicable.
5. For paid events, you may send the signed and scanned copy of the Statement of Account and your deposit slip, if applicable.
6. Should you need an official Billing Invoice for paid sessions, please call us at (02) 7508-3271.

Business Communication – Creating memo, Agenda and email

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DURATION: 6 Hours

COURSE DESCRIPTION: Business writing has always been a major part of business in any type of industry. It involves the communication of information within and outside of the company with emphasis on building and maintaining positive relationships. When writing, we want to ensure that we write with brevity and diplomacy so that the receiver of the information will get the information quickly without misunderstanding. To achieve this, we need to make sure that we have a professional format and that we know how to write sentences clearly. Up to eighty percent of written communication in the workplace here in the Philippines are in English. This becomes a challenge to some of us because it is a second language. However, if we can write simply and we can still ensure that our message comes across. How can we achieve this?

In this module, we shall discuss how you can simplify your writing as well as correct some errors Filipinos commonly make when writing in English. We will talk about how to structure your sentences for maximum clarity and information retention. Then, we shall discuss some of the most common forms of business writing we encounter in the work place: Email, meeting, and agenda.

COURSE OBJECTIVES: At the end of the session, we should be able to:

* Review some principles in business writing
* Discuss how to correct two of the most common errors when using English
* Use the KISS Principle in writing.
* Identify considerations in writing email, agenda, and meeting minutes.

COURSE METHODOLOGY: This course is an instructor-lead session that shall be facilitated through zoom. The session shall be interactive. The facilitator shall solicit participation from the attendees. For optimum participation and learning experience, we suggest that participants join the session with a laptop or desktop. A mobile phone is okay, too, albeit with limited interaction options. To optimize your experience, it will be good if you have a working mic and camera installed or built-in to your device.

COURSE TOPICS: Below are the main topic we shall cover:

* English as a Language in the Philippines
* Common Errors in English Filipinos Make and how to correct these
* The KISS Principle
* Email Communications – Its Parts and Rules of Etiquette
* Effectively Creating Your Meeting Agenda and Meeting Minutes

You may click the link to download the Registration Form and send it to training@competad.com or you may follow the instructions below.

Power Systems Protection: Protective Relaying Seminar

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COURSE DESCRIPTION:
A very important part of any electric power system is Protective Relaying. While usual operations may not require its analysis, troubleshooting any unusual changes, faults, and disturbances makes a good understanding of it a necessity. Protective relaying requires specialization and knowledge of all aspects of electrical power generation from production, to distribution, and consumption.
The training offers a strong foundation knowledge about applications and advances in protective relaying that is very useful in planning, operating, and managing electric power systems.

WHO SHOULD ATTEND:
This course will enhance the understanding and increase competencies for:
     • Design Engineers
     • Project and/or Construction Engineer
     • Utility and/or Maintenance Engineer
     • PEE, REE or graduate of Electrical Engineering

COURSE OUTLINE:
     A. Power System Protection
          • Review on Fault Calculations
          • Feeder Protection
          • Time Overcurrent
          • Instantaneous Overcurrent
          • Directional Overcurrent
          • Example Calculations
     B. Power System Protection 2
          • Differential Protection
          • Transformer Differential
          • Generator Differential
          • Bus Differential
     C. Power System Protection 3
          • Line Protection
     D. Power System Protection 4
          • System Grounding
          • Generator Protection
     E. General
          • Protection requirements
          • Protection zones
          • Primary and backup protection
          • Fault Discrimination
          • Protective Relay Performance
          • Information Application
          • Per unit Calculation Review

Registration Instructions:

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Project Management

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COURSE DESCRIPTION:

This 1-day project management course will help you organize, implement and manage your organization’s projects in a superior and efficient manner. After taking this workshop, you can be assured that your project will be clearly communicated, acted on and achieve superior results.

The Fundamentals of Project Management course is designed for companies seeking to implement effective, profitable and practical skills so you can confidentially face and conquer even the toughest challenges. This workshop provides a common language between individuals at the implementation level – marketing, sales, project management, engineering, manufacturing or construction, test and assembly, shipping, installation as well as executive leadership. It will ensure all members of the team are on the same page.

LEARNING OUTCOME:

     * Provides a common thinking methodology and language for project management at all levels of the organization
     * Provides clearly defined project outcomes
     * Assures a strong customer focus
     * Gets the right people working together
     * Helps make sound project decisions
     * Assures plans and schedules are realistic and represent commitments
     * Assures the “hand-offs” are effectively managed
     * Makes skill usage, progress and results measurable
     * Identifies project risks and takes action to avoid or mitigate them
     * Assures that key data is clearly communicated and acted on
     * Identifies and prevents performance problems

COURSE OUTLINE:

Project Management: Concepts & Philosophies

   What is a Project?
   Projects vs. Operations
   Progressive Elaboration
   What is Project Management?
   PM Hierarchy: Portfolio, Programs & Projects

Project Dimensions & Triple Constraints
The module on Project Dimensions & Triple Constraints will give an understanding on the critical areas of knowledge that a Project Manager must be proficient in. The dynamics among Cost, Scope and Time will be discussed together with three other success criteria of a project.

   The PM Area of Expertise
   The Trade-off Among the Triple Constraints
   Criteria for Project Success

Project Roles & Responsibilities
In most cases, the Project Manager is not directly involved in the intricate details of the work. However, the assigned PM must employ a wide range of skills to achieve the project objective/s. In this module, the discussion will focus on the different roles played in a project.

   The Role of the Project Manager
   The Role of the Project Sponsor
   The Project Team Members
   The Customers & Users
   The Project Management Office
   The Project Stakeholders

The Five Phases of Project Management as per Project Management Institute (PMI)

     1. Initiating Phase
     2. Initiating Tasks
     3. Need for a Project Objective Statement (POS)
     4. Defining the POS
     5. SMART POS
        – State the POS
        – Define Project Scope and Deliverables
        – Prioritize Project Constraints
     6.Planning Phase
        – Planning Project Resources
        – “Core Team”
        – Which People to Use
        – Matching Skills to Tasks
        – Project Organization
     7. Project Schedule
        – Building the Project Schedule
        – Work Breakdown Structure (WBS)
        – Project Plan
        – Components of the Work Plan
        – Schedule Risks
        – 3 Methods for Charting Project Schedule
           *GANTT
           *CPM
           *PERT
     8. Planning the Budget

     9. Laws of Project Success
     10. Analysis of Project Stakeholders
        – “You”
        – Conflict Among Key Stakeholders
        – Types of Power in Organizations
        – Power and You
        – Developing Stakeholder Strategy
        – Stakeholder Strategy
     11. Executing Phase
        – Hold Regular Review Meetings
     12. Controlling Phase
        – Controlling Tasks
        – Change Management Process
        – Risk Management to include Safety
        – Risk Identification
        – Risk Quantification
        – Risk Management Measures
     13. Closing Phase
        – Problems at the End of the Project
        – Closing Tasks

DELIVERABLES: At the program’s conclusion, the participants will have an understanding and acquire the ability to successfully manage projects: using a to-do list, prioritizing the items on it and working better with others.

TARGET AUDIENCE:
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc).

METHODOLOGY:
This workshop is fast-paced, highly interactive, participatory, and productive. It includes discussions, games, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small and large groups.

APPROACH AND DURATION:

As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:

     * Individual Assessments
     * Use of participant manual/worksheets
     * Use of a combination of presentation and group activities
     * Story telling of real-life situations
     * Interactive group discussions
     * Challenging the thinking of participants
     * Providing input to participants’ real-life situations

Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.

Registration Instructions:

Microsoft Excel for Payroll

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COURSE DESCRIPTION:
To employees, payday is always an important day. Providing pay and salaries on time and calculating pay and taxes and other statutory deductions accurately is essential to maintain morale and performance of the staff. Armed with basic payroll information and Microsoft Excel, you can create your own payroll worksheets.

OBJECTIVES:
After this training, you will be able to:
     A. Know the fundamental Elements of a Payroll Spreadsheet
     B. Learn Step-by-Step Payroll Process
     C. Create Advanced Excel built-in formulas and Use Advanced Excel Features that
D. Creates Dynamic Employee List and Payroll Sheet that Expands and Contracts as Name of Employee is Added or Removed
     E. Calculates Salary Withholding Tax and Philhealth Employee/Employer Premiums
     F. Extracts SSS Employee/Employer Premiums from SSS Table
G. Summarizes the SSS and Pag-ibig Loan Balances and Reflects the Due Amount if the Loan is not yet fully paid in the Payroll Sheet           automatically
     H. Create Payslip Automatically

COURSE OUTLINE:
I. Module 1 – Fundamental Elements of Payroll Spreadsheet
     A. Employee Record
     B. SSS, Philhealth and Withholding Tax Tables
     C. Regular and Overtime Days/Hours Worked
     D. Allowances and Other Benefits
     E. Deductions

II. Module 2 – Step-by-Step Payroll Process
     A. Checking and Updating Employee Records
     B. Setting Up SSS, Philhealth and Withholding Tax Tables
     C. Encoding Daily Time Records
     D. Encoding Allowances and Other Benefits
     E. Encoding Deductions

III. Module 3 – Advanced Features and Excel Built-in Formulas
     A. Table
          i. Table Features that You Can Use to Manage Table Data
          ii. Elements of an Excel Table
          iii. Application of Table features in Creating Employee Records that Expands and Contracts as You Add or Remove Employee
          iv. Application of Table features in Creating Payroll Sheet that Expands and Contracts as You Add or Remove Employee
     B. IF Function
          i. Use
          ii. Components
          iii. Application in Philhealth Employee/Employer Premiums Computation
     C. SUMIFS Function, Advanced Filter and Macro Recorder
          i. Use
          ii. Components
          iii. Application in Summarizing SSS and Pag-ibig Loans (Subsidiary Ledgers)
     D. VLOOKUP AND INDIRECT Functions
          i. Use
          ii. Components
          iii. Application in SSS Employee/Employer Premiums Computation
          iv. Application in Salary Withholding Tax Computation
          v. Application in Creating Payslip Automatically

Registration Instructions:

Coaching For Performance (Influential Coaching Techniques)

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COURSE DESCRIPTION:

A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.

This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.

OBJECTIVES:

In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand

METHODOLOGY:

• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia

WHO SHOULD ATTEND

• Any Managers, Supervisors, and aspiring managers.

COURSE OUTLINE:

I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11

V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly)

VI – Final Activity and Debrief

Registration Instructions:

Leadership and Supervision Workshop

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COURSE DESCRIPTION:

All companies require good leaders to steer their business into the right decisions. Leaders need to be a person of influence, not just an authority that employees fear. Front line leaders or supervisors have a huge impact in the delivery of results. This training helps empower our leaders and provide them with the know-how in self-coaching and coaching others as well. There is a segment that helps leaders make decisions based on what most.
This course provides interactive discussions and activities about how to take the next step and make big decisions. It allows new leaders to start with a fresh idea on how to manage their team. It also gives a clearer understanding of where their place is in the business and how they can influence people. This workshop also allows seasoned leaders to revisit their perspectives and see a holistic and balanced approach in handling varying business situations. It provides insights on how you can make intelligent decisions to lead a team effectively and efficiently.

WHO SHOULD ATTEND:
Any new leaders who would like to learn new ways of managing their teams.
Seasoned supervisors who would like to learn new approaches in managing their teams.
Aspiring leaders who would like to learn how it is to handle a team.

COURSE OUTLINE:
I – Course Introduction
A. Understanding One’s Values and the Business Values
B. Knowing One’s Place in the Business
C. Knowing How to Effectively Supervise Others
D. Understanding Change Management

II. Aligning Me to my Company
1. Circles of Control
2. Face Time (Moments of Truth)
3. My mind set and my subordinates
4. Leadership Qualities
III. Setting Goals and Expectations
1. SMART Goals
2. Setting Expectations
3. The Ingredients for good performance
4. Coaching and mentoring
5. Aspects of Coaching
IV. Influential Leadership Behavior
1. The Learning Cycle
2. Building Commitment (Levels of Commitment)
3. Directing and Supporting

Registration Instructions:

1. Fill out the registration form by clicking here.
2. You may also download the word attachment in the link and send it to training@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your learning investment deposit.
5. Send the scanned copy of the signed Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02)4333342.

Communications for Employee Empowerment

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COURSE DESCRIPTION:

OBJECTIVES:

METHODOLOGY:

• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia

WHO SHOULD ATTEND:

• Any Managers, Supervisors, and aspiring managers.

COURSE OUTLINE:

I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

VI – Final Activity and Debrief

Oil – Immersed Power Transformer Maintenance: Analysis of Insulating Oils

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Course Duration: 1 day (8 hours)

This 8-hour practical course provides you with methods and procedures used internationally in evaluating data obtained on power transformer insulating oils. This course will equip attendees with the knowledge of what is happening inside the transformer up to mitigating possible severe problems that may occur in the transformer; without opening it by just utilizing test data obtained in oil laboratories. Basic information on previous technology and the current technology in insulating oils will also be discussed as to help engineers be safe at site and continue safe operation of the substation.

This will also be discussing condition-based maintenance done on oil-filled power transformer and the insulating oil itself. Moreover, analyzation of the data on lab tests done in insulating oils is the focus of the course. Using correct guidelines, analysis and recommendation is very essential to predict failure modes of the transformer.

Who should attend?

This course will enhance the understanding and increase competencies for:

Electrical consultants that gives technical advice on maintaining substation apparatus to clients.
Engineers & technicians in the utility, transmission and generation sectors, that operate and maintain oil filled power transformer in substations.
Engineers and electricians in commercial and industrial field that maintains oil filled power transformers.
Electrical engineering graduates who would like to be test and applications engineers and Technicians for substation.

Course Objectives:

At the end of the program, the participants will be able to:

Have basic knowledge about transformer insulating oils.
Know different characteristics of transformer insulating oils.
Have knowledge on what tests to conduct in insulating oils.
Know proper sampling techniques in transformer tanks.
Interpret laboratory data and correct present abnormalities in the system.
Knowledge in present technologies in transformer and transformer oil maintenance.
Safely maintain and continue good operation of oil immersed power transformer in their facilities.

Course outline:

(4 hours in the Morning)

Introduction
1. What are Insulating Oils
2. Oil as insulating material
3. What are PCBs?
4. History Insulating Oils in Power transformers

Characteristics of Insulating Oils
1. Commonly used Insulating Oils in Power Transformers
2. Mineral Oils
3. Natural Esters

Maintenance on Oil Filled Power Transformer and Oil Itself
1. Different types of Insulation
2. Problems detected by Analysis

Mineral Insulating Oils Tests (ASTM, IEC and IEEE C57.104 Guidelines)
1. Dissolved Gas Analysis Test (DGA)
2. Oil quality tests (OQT)
3. Furan Analysis Test

(4 hours in the Afternoon)

Moisture in oil
1. Moisture Types
2. Different effects of moisture in transformers

Sampling Techniques and Procedures
1. Transformer types
2. Proper sampling procedures and techniques

Interpretation of Data (DGA and OQT)
1. Most commonly used Techniques
2. IEEE Guidelines C57.104
3. Gas Ratios
4. Duval’s Triangle
5. Corrective actions

New Tests and Technologies in the Industry
1. Online and Offline Tests
2. Dielectric Response Analysis

Case Studies

Registration Instructions:

Encouraging Great Customer Service Excellence in the Philippines

Customer Service is something that is not given as much importance here in the Philippines as other countries do. The Philippine consumer appears to be less empowered and is not given as much importance and consideration as they should. If you visit your average local tea shop or sari-sari store, you will notice that some store owners or managers would provide you service and sell you goods without even looking you in the eye. While less often, the same practice can sometimes be seen in other middle class restaurants and fast food. A big percent of micro, small, and medium enterprise businesses in the Philippines close down within three years from its opening. The more advanced and more-success driven companies however know the difference that a good customer service can make for their company.

Your frontline staff who deals with customers, their direct supervisors, and your store managers all play a crucial role in providing a good experience to your customers. In a quick survey we have done among a small number of respondents, we have asked working class individuals age 23 to 40 about their favorite shops and why they go back to these stores. We have noted a very interesting response saying that she prefers to go to this certain mall because the sales ladies know where other stores are located and you can easily ask for directions. She compared this to another mall where she felt that even the security guards have totally no clue where to find stores in their establishment. Another respondent explained that she goes to this certain beauty and wellness store because their staff is really friendly. She said that they remember her name and always greeted her whenever she visits. In these examples, we can clearly that customer service can play a huge role in the decisions customers make when purchasing.

Good customer service builds customer loyalty. If customers are buying from your store only because they need a certain product, it is easy to lose them once a new store selling a similar or comparable product comes around. To add to this, having a staff that can build a friendly relationship with customers can help build trust. Customers look forward to getting recommendations about products that may be helpful to them and they usually want to get these from someone they trust. By having good customer service, you can increase your customer’s likelihood of buying more products. If you have excellent customer service, customers talk about you and refer you to their closest friends. While they do this, it helps you acquire new customers. Consumers tend to buy products that have worked for people within their community. They purchase products that are popular among their friends and those they have the closest affinities with. By having good customer service, you will be able to create an experience that your customers will likely tell their friends about.

If you would like to build your frontline staffs’ customer service skills to take advantage of these great benefits for your business, we encourage you to check our Effective Customer Service Workshop this coming 7 April 2017. For inquiries, you may also call us at (02) 433 3342.