Coaching For Performance (Influential Coaching Techniques)

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COURSE DESCRIPTION:

A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.

This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.

OBJECTIVES:

In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand

METHODOLOGY:

• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia

WHO SHOULD ATTEND

• Any Managers, Supervisors, and aspiring managers.

COURSE OUTLINE:

I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11

V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly)

VI – Final Activity and Debrief

Registration Instructions:

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 75083271 or click here for alternative numbers.

Leadership and Supervision Workshop

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COURSE DESCRIPTION:

All companies require good leaders to steer their business into the right decisions. Leaders need to be a person of influence, not just an authority that employees fear. Front line leaders or supervisors have a huge impact in the delivery of results. This training helps empower our leaders and provide them with the know-how in self-coaching and coaching others as well. There is a segment that helps leaders make decisions based on what most.
This course provides interactive discussions and activities about how to take the next step and make big decisions. It allows new leaders to start with a fresh idea on how to manage their team. It also gives a clearer understanding of where their place is in the business and how they can influence people. This workshop also allows seasoned leaders to revisit their perspectives and see a holistic and balanced approach in handling varying business situations. It provides insights on how you can make intelligent decisions to lead a team effectively and efficiently.

WHO SHOULD ATTEND:
Any new leaders who would like to learn new ways of managing their teams.
Seasoned supervisors who would like to learn new approaches in managing their teams.
Aspiring leaders who would like to learn how it is to handle a team.

COURSE OUTLINE:
I – Course Introduction
A. Understanding One’s Values and the Business Values
B. Knowing One’s Place in the Business
C. Knowing How to Effectively Supervise Others
D. Understanding Change Management

II. Aligning Me to my Company
1. Circles of Control
2. Face Time (Moments of Truth)
3. My mind set and my subordinates
4. Leadership Qualities
III. Setting Goals and Expectations
1. SMART Goals
2. Setting Expectations
3. The Ingredients for good performance
4. Coaching and mentoring
5. Aspects of Coaching
IV. Influential Leadership Behavior
1. The Learning Cycle
2. Building Commitment (Levels of Commitment)
3. Directing and Supporting

Registration Instructions:

1. Fill out the registration form by clicking here.
2. You may also download the word attachment in the link and send it to training@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your learning investment deposit.
5. Send the scanned copy of the signed Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02)4333342.

Negotiation Skills – An Important Skill Often Overlooked

As professionals, we definitely invest time in developing our skills. We train our communication skills, leadership, presentation skills, our image, and many more. One of the most important often highly overlooked skills is negotiation. Good negotiation skills allow a professional to reach beneficial agreements, meet goals, and work well with varying individuals. In short, it helps you get the job done.

A wise HR professional is able to negotiate a good salary with incoming employees. He is also able to negotiate a balanced diversity of workload from his boss. He can look after the best interest of the business by negotiating with other employees. In managing performance, negotiating a reasonable objective for your employee is also very crucial.

Negotiation is achieved when you lead to an agreement through discussion and compromise. It is not about persuading a person to take a side an issue. In negotiation, there is usually a goal you need to achieve and you need to coordinate with other individuals to achieve it. While it may be very convenient if you can just have someone do as you bid, it is more often a rare case in the work place. You are usually tied to making agreements with coworkers, suppliers, and managers to reach your goals. Because of this, negotiation becomes a method that involves creating, keeping, and enhancing your relationship with others to create temporary or lasting benefits.

For a company, negotiation helps in effective purchases. Everyone, companies included, need to save for the rainy days. Because of this, employees are encouraged to negotiate at the best level possible with the intention of getting the best results. This can be done by knowing the value of what you are purchasing. For hiring professionals, it is about knowing the value of the skills you are hiring in the market.

In order to create, keep, and enhance relationships with people for better negotiation, it is necessary to be respectful and dignified in your conversation. If it is price you are bargaining, be willing to give it a little less than your tag price, but keep in mind that the business owner also needs to get some profit from the deal. In essence, you would like to keep a well-maintained balance between both parties involved in order to come up with a truly effective negotiation.

There are many ways on how you can prepare yourself for a win-win negotiation process. If you would like to learn and enhance your negotiation skills more, you may also enroll in our negotiation skills workshop. Simply click this link for more information. Call us if you want to know more thru (02)4333342 and (0998)5624984 to 85.

Photo credits to tradegecko.com

Basic Face Make-Up Seminar

COURSE DURATION: 4 hours

COURSE DESCRIPTION:
Looking professional and neat is one of the very important aspects of work-life. Your image and the way you look have a big impact in your success, thus the term “Dress for success.” Make-up is essential in the way you dress and the way people see you. Some professionals struggle with applying make-up and it is very easy to go wrong and look less-appealing when you make a mistake in applying your make up. Knowing the proper way of applying your make up is a great way to build a good impression. So whether you are up for an evening party or just in need of finding a more natural and clean daily look, it is important to know how to properly glam up and style.

COURSE OBJECTIVES:
You will learn the art of applying make-up when you enroll in this 4-hour fun-filled course. You can acquire the skills you need in order to look more polished for your daily office and professional engagements. You can also know how you can glam up for that evening event at the office and look absolutely stunning. You will learn how you can also take care of your skin and how you can choose the proper products that suit you.

METHODOLOGY:
The course will have very interesting and interactive discussions with an informal to semi-formal vibe. There may be activities and multi-media presentations as well as demonstrations for a more visually appealing learning experience. Make-up application shall also be done during the session and there will be a quick Q&A semi-consultation at the end of the session.

WHO SHOULD ATTEND:
Any office professionals or make-up enthusiasts who would like to learn the art of applying make-up.

COURSE OUTLINE:

I – Introduction

II- Knowing Your Make Up

A. Preparing Your Skin
B. Materials/Brushes
1. Face
2. Eyes
3. Lips
4. Brushes

C. Primers, Creams, Concealers, Powder, Bronzers, etc.

III – Applying Your Make Up (Demonstration)

IV – Make Up Looks
D. Natural Look (Daily Make Up – Casual)
E. Day to Evening

V- Make Up Stuff
A. Brush Cleaning
B. Shelf-life
C. Other Tips in Hygiene

VI – Q&A

Learn about our early bird promo when you confirm and complete your registration on or before 28 February 2017. Call us at (02) 433 3342

Medium Voltage Cable Splicing and Termination (with Hands-On)

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COURSE DESCRIPTION: The course aims to enhance your knowledge about proper installation of high voltage cable splices and terminations. Installing and testing cables correctly can ensure an increased life and value for your cables and is therefore important in increasing the longevity of your investment. Any technicians, electrical engineers, and electricians that does installation and maintenance as well as trouble shooting of power cables will benefit from this course.

The Institute of Electrical and Electronics Engineers (IEEE) based in New York shares that inadequate testing and installation prior to initiating cable splices and termination are the main reasons for failures. However, despite its importance, cable splicing and testing professionals have dwindled in numbers over the past years. With a steady demand for trained professionals, knowledge in this area is definitely an advantage for any electrical professional.

COURSE OBJECTIVES:
     A. Understand and explain the components, construction, and structure of high voltage cables
     B. Differentiate different cable types and their varying applications
     C. Learn to properly prepare cables for splicing by using hand tools, solvents, and abrasives
     D. Learn and identify causes of failures in splices and termination
     E. Know the procedures relevant to OSHA safety requirements in relation to splices and termination

WHO SHOULD ATTEND:
Any technicians, electrical engineers, and electricians that does installation and maintenance as well as trouble shooting of high voltage power cables

METHODOLOGY:
Interactive discussions, activities, lectures, and hands-on training

COURSE OUTLINE:
Day 1

I. Introduction
A.Transmission and distribution
B.Underground and overhead systems

II. Underground Cables
     A.Cable construction
     B.Types of power cables
     C.Cable configurations
     D.Cable standards

III. Splicing Theory
     A.Definition of cable splice
     B.Functions of high voltage splice
     C.Splice anatomy
     D.Industry standards in cable jointing
     E.Cable splicing technologies

IV. Termination Theory
     A.What is cable termination
     B.Cable termination classifications
     C.Stress control
     D.Types of insulation
     E.Cable termination industry standards
     F.Cable termination technologies

Day 2

V. Splice and terminating kit selection criteria
VI. Tools for splicing and termination VII. Cable preparation
VIII. Hands on cold shrink cable termination, upright and inverted type (15kV, tape shield power cable)
IX. Hands on cold shrink cable splice (15kV, tape shield power cable)

Registration Instructions:

Influential Employee Coaching and Mentoring for Managers

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COURSE DESCRIPTION:

OBJECTIVES:

METHODOLOGY:

• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia

WHO SHOULD ATTEND

• Any Managers, Supervisors, and aspiring managers.

COURSE OUTLINE:

I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

VI – Final Activity and Debrief

Problem Solving and Decision Making

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COURSE DESCRIPTION:

Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.

Learn the tools and processes to find the right solutions to most/ any problem or situation.
Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps:

Focusing – Define, prioritize, focus and analyze problems.
Idea Generating – Generating creative & useful ideas,
approaches and solutions
Decision Making – Making the best possible decision
Implementing – Ensure that solutions are implemented
They will learn the techniques that go with each step such as “gap analysis,” “random stimulation,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process.

The focus of this training may be on group or individual problem solving and decision making or a mixture of both.

OBJECTIVES:

Participants will be able to…

*Focus on the “true” problem
*Establish accurate goals for problem solving
*Prioritize problems and decide which problems should get attention
*Generate ideas quickly
*Break through barriers and mental blocks
*Find viable solutions
*Sort through lots of ideas
*Evaluate alternative courses of action
*Make good decisions so all team members are satisfied
*Consider both risk and benefits in a choice
*Analyze what needs to be accomplished
*Ensure acceptance of the solutions
*Develop and use action plans as a group or individually.

WHO SHOULD ATTEND:

Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc). There are no prerequisites for this course

METHODOLOGY:

As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:
• Individual Assessments
• Use of participant manual/worksheets
• Use of a combination of presentation and group activities
• Story telling of real-life situations
• Interactive group discussions
• Challenging the thinking of participants
• Providing input to participants’ real-life situations

COURSE OUTLINE:

Why a Problem Solving Process?
What is a Problem?
The Creative Problem Solving Process
Making Decisions
The Tools of Creative Problem Solving
Applying the Creative Problem Solving Process

The workshop is filled with tools that are recipes for solving most / any problem. We treat this book like any recipe book when creating a meal. In using a recipe book you pick and choose whatever recipes would suit your needs. Much in the same way, you could pick and choose the “recipes” in this book that are appropriate for the problem. The participants will learn which “recipes” to select under different circumstances.
These recipes are for “rational” problems (a problem as a result of a change) as well as for creative problems (a new situation or opportunity).

It is divided up into five sections:
• The Stages and Tasks of Problem Solving
• Targeting
• Idea Generating
• Decision Making
• Implementing

Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.

WAVE (Work Attitude and Values Enhancement)

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OBJECTIVES:

This 8-hour program is created to set your employees on fire and keep them motivated and with the right attitude. The module is designed to help employees see the value of their work and increase their awareness of their personal and corporate values.

The discussions center around reflecting on company core values and how they contribute to the attainment of the company’s vision and mission. The core values are meant to inspire, and this training attempts to achieve that purpose by bridging company values to the employee’s personal values.

This specially designed “WORK ATTITUDES AND VALUES ENRICHMENT Program” aims to allow YOUR COMPANY employees to:
1. Understand what we stand for (our values) as an organization
2. Have greater insight into ourselves and how we affect our co-workers
3. Reflect and determine how we can contribute to achieving the company vision.
4. Link personal values with company values
5. Facilitate the achievement of greater insight into themselves and how they affect YOUR COMPANY.
a. Increase personal commitment to live out behaviors that demonstrate their foundational values.
b. Increase commitment to assist others (within their sphere of influence) live out the values.
6. Turn negative into positive, helpful attitudes.
7. Provide opportunities for knowing others, bonding and fun.

METHODOLOGY:

This workshop is highly interactive with group and individual reflective exercises, facilitator-led discussions and immediate applications for an audience of up to 30 participants.

PROPOSED PROGRAM CONTENT:

Introduction to Workshop
Expectation Setting and Intro to Workshop Flow by Facilitator (20 mins)
Getting-to-know-you Exercise

COURSE OUTLINE

MODULE 1: VALUES INTERGRATION AND ENHANCEMENT
• Reflection on Company’s Vision and Mission
• Discussion on Vision and how we help our company achieve our vision
• Understanding Values
• Values discussion (behaviors aligned and misaligned to values)
• Reflection questions on supporting desired values

MODULE 2: HOW ATTITUDES AFFECT WORK AND OTHERS
• Video Case Study on the Importance of ‘Choosing Your Attitude’
• Discussion on How Work Attitude affects Altitude
• Reflection Activity in Knowing Oneself and How their Attitudes Affect Relationships with Others in the Company
• Team Activity in Helping Others get a Bigger Dimension of Themselves and have a better attitude
• Turning negative into Positive Attitudes
• Personal Action planning: “What Do I Do Differently?”
• Closing Video Case Study on Overcoming Personal Handicaps

Rapport Building through Effective Communications

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COURSE DESCRIPTION:

In the current time, it matters not only what you say. Saying it the right way also matters. Influential individuals are those that not only convey information, but also those that are able to inspire and motivate. When presenting your business or product, it is usually very important that you know how to say things positively. Being in sales, and even in non-sales careers require that you know how to build rapport. It is very easy to get into a business meeting and lose the sale out of lack of rapport.

In this module, we explore how your communication style and positive phrasing can help you build rapport whether it is to clients, your officemates, your boss, new friends, or others. It will allow you to discover new approaches in starting good business relationships, and sometimes even friendly ones, with people.

METHODOLOGY:

Interactive Classroom discussion, multi-media (optional), exercises, and activities.

WHO SHOULD ATTEND:

Managers, Supervisors, Office Staff, Sales Personnel, Customer Service Staff, Public Speakers, Counselors, and any others whose work includes talkingh to people.

COURSE TOPICS:

I – Understanding Rapport
A. What is rapport?
B. Importance of rapport
C. Factors that affect Rapport

II – Conversational/Verbal Communication Skills
A. Listening Skills
B. Showing Your Listening Skills
C. An Empathy Statement

III – Breaking the Ice (Starting the Building-rapport process)
A. Initiating Small Talk
B. Display Listening Skills to Find Common Interest
C. Be Conscious of Your Non-Verbal Cues
D. Show Empathy
E. Use some Humor

IV – Positive Phrasing
A. Words to Use to convey positivism
B. Words to avoid
C. Common Scenarios Exercises

V- Final Activity and Workshop Debrief

Effective Customer Service Skills

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COURSE DESCRIPTION:

Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer service professionals. In this course, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.
In this dynamic, highly interactive workshop, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.

OBJECTIVES:
At this program’s conclusion, participants should be able to:

• Describe exceptional customer service.
• Identify the benefits of great customer service.
• Recognize barriers to the delivery of outstanding customer service.
• Adapt to specific customer behavior styles.
• Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
• Learn techniques for dealing with angry or upset customers.
• Develop a personal action plan to improve customer-service skills.

COURSE OUTLINE:

Module 1
– Definition of customer service
– Identify your customers
– Customer expectations
– Customer service objectives
– Customer service mission statement

Module 2

– Customer service skills
o Listening
o Anticipate
o Solution provider not a problem solver
– Handling a complaining client
o LEAP (listen, organize, apologize, provide solution)
o Plus F (feedback)
– Managing difficult situations

Module 3

– Customer Expectations
– Customer communication
– The Advantages and Disadvantages of Communication Tools
– Understanding Telephone/Cellphone Etiquette & Netiquette (Internet, Emails)
o Telephone Techniques
o Email ettiqutte
– Customer management