Effective Workplace Communication

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COURSE DESCRIPTION: One of the most important skills in the office is communications. Relaying ideas effectively is a key ingredient in becoming an effective professional. Most conflicts that arise in the workplace is a result of poor communications or the lack thereof. The challenge is that there are many ways to communicate your thoughts. Your delivery, choice of words, body movement, and many other factors affect the way you communicate. Because of this, it is important to know how you can make the most of the communication process by knowing its principles and considering its impacts to your workmates.

In this module, we will explore the different facets and aspects that affect workplace communications so that you can always put your best foot forward when you communicate in the office using different tools.


I. – Understanding Workplace Communications
A. Defining Workplace Communications
B. Importance of Effective Workplace Communications
C. Forms of Workplace Communications

II – Looking at One’s Self
A. Factors Affecting Communications
B. How do I Communicate (Styles)
C. Understanding Assertiveness

1. Coercive factors
2. The Beggar, the Employee, and the Royals

III – Conveying Your Message
A. Positive Communications
B. Avoiding Trigger Words
C. Pakisama: A Look at The Emotional Bank Account
D. Habit #5 (by Stephen Covey)
E. Case/Scenarios
IV – Activity Debrief and Closing


Registration Instructions: 

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at 75083271 or click here for alternative numbers.

Business Communication – Creating memo, Agenda and email

Click here to REGISTER

DURATION: 6 Hours (Two 3-hour Sessions)

COURSE DESCRIPTION: This module is about effectively communicating thru written and spoken language. It includes a review on Common errors in English as well as formats for common written communication. It also has a mini- workshop on presentation to enhance your public-speaking skills, assertiveness, and persuasion

OBJECTIVES: At the end of this training session, the participants will have a working understanding of how to:

  • Review Communication Basics
  • Re-learn the do’s and don’ts when writing
  • Learn about the Effective Thought Patterns used in Speeches
  • Be able to practice using Effective Thought Patterns in delivering messages

METHODOLOGY: Interactive online classroom type set up.


  1. Introduction
  2. WIIFM (What’s In It for Me)
  3. Communication Review 101 (Common Filipino Errors)
    • Subject-Verb Agreement
    • Prepositions
    • Filipinisms
    • Figures of Speech
    • Other Common Errors
  4. Written Communication
    • A Complete Thought (Sentence Construction, Elements of a good message)
    • Don’ts in Writing (Upper Lower Case, Writing Etiquette, Jargon etc)
    • Spelling (Commonly Misspelled Words)
    • Punctuations and Symbols
    • Email and Business Letters
    • Project Proposal and Technical Reports
    • Incident Reports and System Issue Logs
    • Tips on Effective PowerPoint Slides
  5. Speech Communication and Presentation
    • Active Listening and Dyadic (One-on-one) Communication
    • Let’s Chat (Active Listening in One-on-one Conversation)
    • Empathy and Handling Difficult Conversations
    • Speaking to Your People (How to Give Feedback)
    • Elements of Speech Communication – Vocal Presentation (Understanding what they are and how to use them effectively – Each topic includes activities)
    • Common Thought Patterns Used in Speech – Making a Point (Activity + Discussion)
    • Past-Present-Future
    • STAR (Situation-Task-Action-Result)
    • PREP (Point-Reason-Example-Point)
    • Assertiveness
    • Getting Everyone’s Attention (Effective Hooks)
    • The Faster the Better (Activity to Illustrate Adult Attention Span/Conciseness)
    • What is My Point? (How to Communicate with Clarity)
    • Who is Listening? (Tailor-fitting to your Audience)
    • Thought Patterns (How Yours and Other’s Thought Patterns AffectCommunication)
    • Debrief and Practical Application: Impromptu Speech

You may click the link to download the Registration Form and send it to learningsessions@competad.com or you may follow the instructions below.

1. Fill out the registration form by clicking the link at the top of this page.
2. You may also download the word attachment in the link on top and send it to learningsessions@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to confirm and finalize your registration. For Free Events, you will not be receiving any Statement of Account.
4. Follow the instructions in the statement of account and complete your payment, if applicable.
5. For paid events, you may send the signed and scanned copy of the Statement of Account and your deposit slip, if applicable.
6. Should you need an official Billing Invoice for paid sessions, please call us at (02) 7508-3271.