Effective Communication Workshop for Technical and Non Technical Professionals

Course description

This module is about effectively communicating thru written and spoken language. It includes a review on Common errors in English as well as formats for common written communication. It also has a mini-workshop on presentation to enhance your public-speaking skills, assertiveness, and persuasion.

I. Introduction

II. Objective

  • Review Communication Basics
  • Re-learn the do’s and don’ts when writing
  • Learn about the Effective Thought Patterns used in Speeches
  • Be able to practice using Effective Thought Patterns in delivering messages

III. WIIFM (What’s In It for Me)

IV. Communication Review 101 (Common Filipino Errors)

  • Subject-Verb Agreement
  • Prepositions
  • Filipinisms
  • Figures of Speech
  • Other Common Errors

V. Written Communication

  •  A Complete Thought (Sentence Construction, Elements of a good message)
  • Don’ts in Writing (Upper Lower Case, Writing Etiquette, Jargon etc)
  • Spelling (Commonly Misspelled Words)
  • Punctuations and Symbols
  • Email and Business Letters
  • Project Proposal and Technical Reports
  • Incident Reports and System Issue Logs
  • Tips on Effective PowerPoint Slides

VI. Speech Communication and Presentation

A. Active Listening and Dyadic (One-on-one) Communication

  • Let’s Chat (Active Listening in One-on-one Conversation)
  • Empathy and Handling Difficult Conversations
  • Speaking to Your People (How to Give Feedback)

B. Elements of Speech Communication – Vocal Presentation (Understanding what they are and how to use them effectively – Each topic includes activities)

C. Common Thought Patterns Used In Speech  – Making a Point (Activity+Discussion)

  • Past-Present-Future
  • STAR (Situation-Task-Action-Result)
  • PREP (Point-Reason-Example-Point)

D. Assertiveness

  • Getting Everyone’s Attention (Effective Hooks)
  • The Faster the Better (Activity to Illustrate Adult Attention Span/Conciseness)
  • What is My Point? (How to Communicate with Clarity)
  • Who is Listening? (Tailor-fitting to your Audience)
  • Thought Patterns (How Yours and Other’s Thought Patterns Affect Communication)

VI – Debrief and Practical Application: Impromptu Speech