Effective Problem Solving & Decision Making


Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.

Learn the tools and processes to find the right solutions to most/ any problem or situation.

Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps:

Focusing – Define, prioritize, focus and analyze problems.
Idea Generating – Generating creative & useful ideas,
approaches and solutions
Decision Making – Making the best possible decision
Implementing – Ensure that solutions are implemented

They will learn the techniques that go with each step such as “gap analysis,” “random stimulation,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process.

The focus of this training may be on group or individual problem solving and decision making or a mixture of both.


Participants will be able to…

Focus on the “true” problem
Establish accurate goals for problem solving
Prioritize problems and decide which problems should get attention

Generate ideas quickly
Break through barriers and mental blocks
Find viable solutions

Sort through lots of ideas
Evaluate alternative courses of action
Make good decisions so all team members are satisfied
Consider both risk and benefits in a choice

Analyze what needs to be accomplished
Ensure acceptance of the solutions
Develop and use action plans as a group or individually.


Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc). There are no prerequisites for this course


    • Why a Problem Solving Process?
    • What is a Problem?
      • Problem Solving Styles
      • Problem Classification
      • 3 ways to approached problems
    • The Problem-Solving Model
    • Problem Identification Process
    • The Creative Problem Solving Process
    • Making Decisions
    • The Tools of Creative Problem Solving
      • Mind mapping
      • Flowchat
      • Activity and Role Lane Mapping
      • Service blue Printing
      • Five Why’s Technique
      • Force-field Analysis
      • Cause and Effect Diagram
      • Failure Mode and Effects Analysis (FMEA)
      • 6 thinking hats
    • Applying the Creative Problem Solving Process
    • What is Decision Making ?
    • Types of Decisions
    • Decision-Making Conditions
    • Barriers to Good Decision Making
    • The Decision-Making Model
    • Decision Making Process
    • Planning & Implementing Process
    • Decision Making Tools
    • Decision Tree
    • The Kepner-Tregoe Method


The workshop workbook is filled with tools that are recipes for solving most / any problem. We treat this book like any recipe book when creating a meal.  In using a recipe book you pick and choose whatever recipes would suit your needs.  Much in the same way, you could pick and choose the “recipes” in this book that are appropriate for the problem. The participants will learn which “recipes” to select under different circumstances.

These recipes are for “rational” problems (a problem as a result of a change) as well as for creative problems (a new situation or opportunity).

It is divided up into five sections:

·         The Stages and Tasks of Problem Solving

·         Targeting

·         Idea Generating

·         Decision Making

·         Implementing