Influential Employee Coaching and Mentoring for Managers



A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.

This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.


In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand


• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia


• Any Managers, Supervisors, and aspiring managers.


I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11

V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly)

VI – Final Activity and Debrief

Employee Empowerment Workshop

Course Description

A company’s ability to pursue its goals and achieve them is dependent on the willingness of everyone in the organization to work on the goals. Because of this, 89% of all organizations worldwide spend money on incentives and rewards and recognition in place in hopes of getting people engaged into meeting organizational goals. Despite this, a lot of companies and businesses still fail to thrive and meet their goals. Why? Shouldn’t rewards and recognition programs be enough to stir the performance of employees?

Employee engagement is very well tied up with motivation. Disengaged employees have very poor productivity, lower sales and output, and lower customer loyalty. This module attempts to provide managers with some practical approaches and best practices that work well in motivating employees.


At the end of the program, participants will be able to:

  • Review a few Motivation Principles and Theories that can help in guiding you about employee motivation.
  • Understand the steps in getting people’s engagement and why they are important.
  • Understand how feedback can be empowering and can boost results.
  • Have a basic understanding of the principles of instant coaching and how this can apply to the workplace.

Who Should Attend:

  • Managers
  • Line Supervisors
  • Department Heads
  • Businessmen
  • Young Professionals
  • Sales Leaders

Topics to be Discussed:

  • Common Theories of Motivation
  • Some Best Practices in getting people’s engagements
  • How to develop underperforming employees.
  • Understanding the different reactions people’s have when giving and receiving feedback.
  • Developing a strategy for feedback

Course outline:

I – Theories of Motivation

  1. Herzberg Theory of Motivation
  2. Adam Maslow’s Hierarchy of Needs
  3. Pavlovian Classical Conditioning

II – Getting People’s Engagement

  1. Setting Expectations
  2. Rewards and Recognition
  3. Positive Communication

III – Empowering People through Regular Feedback

  1. Importance of Feedback
  2. Reactions to Feedback
  3. Instant Coaching

IV – Exercises and Final Reflections