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Communications for HR

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COURSE DESCRIPTION:

As an HR practitioner, a great deal of our responsibility depends on our ability to communicate. We communicate through writing; we send email, memo, and even create our company code-of-conduct. In the process, we also speak to different individuals. If you are in a multinational company, you may also need to speak with executives from other parts of the globe. Up to 70% of our communication process will likely be in English. The way we use English, spoken or written, affects the way others perceive us. Perception is importance as this is a rudiment for good credibility. For this reason, it is important that we know how to communicate professionally in all levels.
      
In our four-hour program, Communications for HR, we will talk about some areas of communication often overlooked such as how we communicate in English, how we write our email and business correspondents, and how we can effectively use our verbal communication to influence other employees.
      
COURSE TOPICS:
I – Reviewing our English
      A. How Our English Came To Be
      B. The Challenges of English
      A. Filipinism
      B. Subject-Verb Agreement
      C. Prepositions
      D. Tenses
II – Email
      A. A Reintroduction (Parts of the Email)
      B. Netiquette – Email Customs, Convention, and Etiquette
      C. Out of the Office Messages
III – Your Body Language
      A. Do’s and Don’ts
      B. Reading Non-verbal Queues During Employment Interviews
      C. Power Poses
IV – Vocal & Verbal Communication
      A. Volume, Pitch, Pace, and Pronunciation
      B. Positive Phrasing Tips
V – Listening Skills
      A. Non-Verbal Nods
      B. Paraphrasing
      C. Seek First to Understand

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Registration Instructions: 

1. Fill out the registration form by clicking here.
2. You may also download the word attachment in the link and send it to publictraining@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your learning investment deposit.
5. Send the scanned copy of the signed Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02)34333342.

Manners Matters (Business Etiquette and Managing Your Image)

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COURSE DESCRIPTION:

When dealing with clients and officemates, we are expected to be at our best demeanor. We are also expected to dress well for office events and even in our day-to-day engagement. As employees, we reflect the image of our company. Manners Matters discusses the important things you need to know in managing your image and in business etiquette. This module shall provide employees with that professional presence and comparative advantage in any usual facets of business. It is designed for those who want to polish and add finesse to their etiquette skills and improve their professional rapport with anyone.

COURSE OBJECTIVE:

With our Business Etiquette training program, you will:
     * Prepare professionals to project a positive, confident, professional image at all times.
     * Make your employees effectively and positively represent your company and your brand.
     * Learn the proper use of mobile phones/smart phones.
     * Learn to deal with business engagements with ease and confidence
     * Be able to use your social media accounts with purpose.

COURSE OUTLINE:

I – Introduction to Manners

II – Office Decorum

     A. Dressing and Accessorizing appropriately
     B. Image Management
     C. First Impressions Last
     D. Posture, body language, and hand gestures
     E. What Makes Up Your Image
     F. Identifying your body shape
     G. Size, proportions, and visual challenges
     H. Ideal colors and shapes
     I. Good Grooming
     J. Hair, makeup, and personal grooming issues
     K. Hair/makeup/visual tips
     L. Basic Skincare for Men and WOMEN

III- Hello Hello

A. Telephone Etiquette
B. Cellphone Etiquette
C. Email Etiquette

IV – Professional Business Etiquette

A. Business Card Etiquette
B. Employee Etiquette
C. Employer/Management/Officer Etiquette
D. Office Pantry/Kitchen etiquette
E. Toilet Etiquette
F. Social Media Etiquette

V – Street Smart
A. Manners at the mall
B. Manners everywhere