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TZID:Asia/Shanghai
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DTSTART:20150101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20160728T083000
DTEND;TZID=Asia/Shanghai:20160728T173000
DTSTAMP:20160531T223702Z
CREATED:20160531T223702Z
LAST-MODIFIED:20160531T223702Z
UID:529-1469694600-1469727000@competad.com
SUMMARY:Assertive Communications Skills Development Program
DESCRIPTION:Course Description: \nIn order to achieve maximum potential\, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behavior on others – as well as an ability to respond confidently and professionally in a range of situations\, including those that are difficult or stressful. \nThis course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behavior within the assertiveness model: passive\, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues\, suppliers and customers. The course will use self-analysis tools and practical examples\, and will explore how you can become more assertive. \nPoor communication can lead to performance and poor performance can lead to losses hence\, a company cannot afford to have poor communication. \n  \nThe goal of this course is to help members of the team by equipping them with the necessary knowledge and skills for effectively conveying understanding. \nKEY AIMS \nTo enable participants to develop confidence and skills to communicate effectively in a wide range of situations \n\nTo focus on key issues and challenges relating to assertive communication\, such as: developing and maintaining self-esteem\, working with ‘difficult’ colleagues/customers/suppliers\, dealing with aggression and conflict.\nTo introduce powerful and flexible tools and techniques for communicating effectively\, whatever the participants’ previous experience or circumstances\nTo facilitate the development of strategies for improving ongoing personal development\nTo cover essential topics in a relatively short time\, whilst ensuring an immediate impact\n\nKEY BENEFITS \nParticipants will: \n\nIncrease their self-awareness\nDeal more confidently and professionally with conflict and anger\nMake\, refuse and accept requests more effectively\nHandle inter-personal issues more confidently and effectively\nGive and receive feedback more effectively\n\nThe organization will: \n\nImprove internal communication\nHave more effective team players\nHave more confident and competent negotiators\nExperience the benefits of more positive working relationships\nDecrease workplace stress\n\nCOURSE OUTLINE:\nSelf-esteem and confidence –Learning how to develop and maintain self-esteem and understanding the importance of these in underpinning assertive communication. \nBody language – Examining the non-verbal aspects of assertive communication and learning to project a positive image. \nIdentifying rights and responsibilities – Examining the rights and responsibilities of self and others within the context of assertive communication; considering how rights can be asserted sensitively and appropriately. \nRecognizing behavior styles -Identifying different behavior characteristics in self and others\, and how it affects one’s own confidence and performance. \nDealing with aggressive behavior – Learning how to behave assertively\, even when others are behaving aggressively. \nRequest making and refusing – Identifying ways of being polite but clear and direct in the process of making and refusing requests. \nDealing assertively with criticism – Learning how to give and receive criticism in an effective manner. \nInter-personal issues – How to take a calm and assertive approach in dealing with a range of inter-personal issues in the workplace. \nPersonal Development Planning – Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan. \n  \n\n\n\n\nPlease fill the information below should you wish to register to any of our public training schedules.\n\n\n\nPublic Training Application Form\n\n\n  * indicates required field\n\n\n\n\n  \n    \n      First Name:*\n    \n    \n	  \n    \n    \n      Middle Name:\n    \n    \n      \n    \n    \n      Last Name:*\n    \n    \n	  \n    \n  \n\n\n\n  \n    \n      Email:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Designation:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Number:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Title (Please copy from your Source):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Name:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company TIN (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Address:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person (e.g HR\, Supervisor):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person Email (if other than participant):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Phone (local of the contact person):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Dietary Restrictions (if applicable):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Business Style (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Please Indicate how you learned about COMPETAD:\n    \n    \n      \n        Facebook Ads\n        Direct Email\n        Phone Call\n        Friend Referral\n        Google Search\n        Linked In\n        Speedycourse.com\n        Others\n      \n    \n  \n\n\n\n\n\n\n      \n      \n     \n        \n        \n     \n\n\n\n     CAPTCHA Code:*\n\n\n     \n\n\n\n		 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n 
URL:https://competad.com/event/assertive-communications-skills-development-program/
LOCATION:Stonehouse Bed and Breakfast\, 1315 E Rodriguez Sr. Ave\, New Manila\, Quezon City\, NCR\, 1101\, Philippines
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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