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X-WR-CALDESC:Events for 
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TZID:Asia/Shanghai
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DTSTART:20160101T000000
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DTSTART;TZID=Asia/Shanghai:20170406T083000
DTEND;TZID=Asia/Shanghai:20170406T173000
DTSTAMP:20170214T022249Z
CREATED:20160112T193549Z
LAST-MODIFIED:20170214T022249Z
UID:376-1491467400-1491499800@competad.com
SUMMARY:Manners Matters (Business Etiquette and Managing Your Image)
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nWhen dealing with clients and officemates\, we are expected to be at our best demeanor. We are also expected to dress well for office events and even in our day-to-day engagement. As employees\, we reflect the image of our company. Manners Matters discusses the important things you need to know in managing your image and in business etiquette. This module shall provide employees with that professional presence and comparative advantage in any usual facets of business. It is designed for those who want to polish and add finesse to their etiquette skills and improve their professional rapport with anyone. \nCOURSE OBJECTIVE: \nWith our Business Etiquette training program\, you will:\n     * Prepare professionals to project a positive\, confident\, professional image at all times.\n     * Make your employees effectively and positively represent your company and your brand.\n     * Learn the proper use of mobile phones/smart phones.\n     * Learn to deal with business engagements with ease and confidence\n     * Be able to use your social media accounts with purpose. \nCOURSE OUTLINE: \nI – Introduction to Manners \nII – Office Decorum \n     A. Dressing and Accessorizing appropriately\n     B. Image Management\n     C. First Impressions Last\n     D. Posture\, body language\, and hand gestures\n     E. What Makes Up Your Image\n     F. Identifying your body shape\n     G. Size\, proportions\, and visual challenges\n     H. Ideal colors and shapes\n     I. Good Grooming\n     J. Hair\, makeup\, and personal grooming issues\n     K. Hair/makeup/visual tips\n     L. Basic Skincare for Men and WOMEN \nIII- Hello Hello \nA. Telephone Etiquette\nB. Cellphone Etiquette\nC. Email Etiquette \nIV – Professional Business Etiquette \nA. Business Card Etiquette\nB. Employee Etiquette\nC. Employer/Management/Officer Etiquette\nD. Office Pantry/Kitchen etiquette\nE. Toilet Etiquette\nF. Social Media Etiquette \nV – Street Smart\nA. Manners at the mall\nB. Manners everywhere
URL:https://competad.com/event/business-image-etiquette-empowering-todays-men-and-women-in-the-company-with-positive-image-and-style/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170407T083000
DTEND;TZID=Asia/Shanghai:20170407T173000
DTSTAMP:20170201T003552Z
CREATED:20170131T210126Z
LAST-MODIFIED:20170201T003552Z
UID:682-1491553800-1491586200@competad.com
SUMMARY:Effective Customer Service Skills
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nBusinesses are increasingly recognizing that\, to be successful\, they must place a high value on both their customers and customer service professionals. In this course\, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.\n In this dynamic\, highly interactive workshop\, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is\, how to project a customer-friendly image\, how to handle demanding customers\, and more. \nOBJECTIVES:\n At this program’s conclusion\, participants should be able to: \n• Describe exceptional customer service.\n • Identify the benefits of great customer service.\n • Recognize barriers to the delivery of outstanding customer service.\n • Adapt to specific customer behavior styles.\n • Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.\n • Learn techniques for dealing with angry or upset customers.\n • Develop a personal action plan to improve customer-service skills. \nCOURSE OUTLINE: \nModule 1\n – Definition of customer service\n – Identify your customers\n – Customer expectations\n – Customer service objectives\n – Customer service mission statement \nModule 2 \n– Customer service skills\n o Listening\n o Anticipate\n o Solution provider not a problem solver\n – Handling a complaining client\n o LEAP (listen\, organize\, apologize\, provide solution)\n o Plus F (feedback)\n – Managing difficult situations \nModule 3 \n– Customer Expectations\n – Customer communication\n – The Advantages and Disadvantages of Communication Tools\n – Understanding Telephone/Cellphone Etiquette & Netiquette (Internet\, Emails)\n o Telephone Techniques\n o Email ettiqutte\n – Customer management
URL:https://competad.com/event/effective-customer-service-skills-2/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170408T080000
DTEND;TZID=Asia/Shanghai:20170408T170000
DTSTAMP:20170402T003032Z
CREATED:20170402T001447Z
LAST-MODIFIED:20170402T003032Z
UID:795-1491638400-1491670800@competad.com
SUMMARY:Strategies on Prominent Labor and Employee Related Issues in 2017
DESCRIPTION:Scroll to the bottom for the map of the venue \n. 
URL:https://competad.com/event/strategies-on-prominent-labor-and-employee-related-issues-in-2017/
LOCATION:3rd Floor\, Philippine Bible Society\, 890 UN Ave. Ermita\, Metro manila\, 1000\, Philippines
ORGANIZER;CN="Philippines HR Group":MAILTO:philippinesHRgroup@gmail.com
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