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X-WR-CALDESC:Events for 
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TZID:Asia/Shanghai
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20161006T083000
DTEND;TZID=Asia/Shanghai:20161006T173000
DTSTAMP:20160815T183652Z
CREATED:20160115T225559Z
LAST-MODIFIED:20160815T183652Z
UID:394-1475742600-1475775000@competad.com
SUMMARY:Effective Telesales Techniques Workshop
DESCRIPTION:COURSE DESCRIPTION: \nA Telemarketing call can either make or break a company’s success. Because of this\, it is very important that frontline staff members engaged in Telesales have the basic knowledge and skill on how to properly handle outbound calls in order to build the right image for your company. This training module provides ample information and application thru practice on key ingredients that make up a successful Telesales call to ensure that your staff members are equipped with what they need to succeed. \nMETHODOLOGY \nThe session shall be a mixture of interactive discussion and exercises geared to ensure that your associates does not only know how to make effective telesales call\, they also have the skill to apply the knowledge when they perform these activities. \nOBJECTIVES \nAfter going thru this training\, the participants are expected to: \n\nLearn the step-by-step process of an outbound Telemarketing call.\nReview etiquette in making outbound calls.\nLearn to keep your customers on the phone\nLearn basic Objection Handling Techniques\n\n  \nTRAINING OUTLINE  \n\n Getting Ready for Telemarketing\nUnderstanding What It Takes\nReflective Assessment (SWOT)\n\n\n Telephonetiquette\nThe image of Your Voice\nGreeting Your Customer\nRespecting Your Customer’s Time\n\nIII. Keeping Your Customer on the Phone (Rapport Building) \n\nVocal Tone\nPositive Phrasing\nListening to Your Customer (And how to show it)\n\n\n The ABC of Objection Handling\nAcknowledgement\nBridging\nClosing the Deal\n\n\n Call Simulation\n\n 
URL:https://competad.com/event/effective-telesales-techniques-workshop-2/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20161013T083000
DTEND;TZID=Asia/Shanghai:20161013T173000
DTSTAMP:20160815T185522Z
CREATED:20160704T192055Z
LAST-MODIFIED:20160815T185522Z
UID:541-1476347400-1476379800@competad.com
SUMMARY:Employee Empowerment Workshop
DESCRIPTION:Course Description \nA company’s ability to pursue its goals and achieve them is dependent on the willingness of everyone in the organization to work on the goals. Because of this\, 89% of all organizations worldwide spend money on incentives and rewards and recognition in place in hopes of getting people engaged into meeting organizational goals. Despite this\, a lot of companies and businesses still fail to thrive and meet their goals. Why? Shouldn’t rewards and recognition programs be enough to stir the performance of employees? \nEmployee engagement is very well tied up with motivation. Disengaged employees have very poor productivity\, lower sales and output\, and lower customer loyalty. This module attempts to provide managers with some practical approaches and best practices that work well in motivating employees. \nObjectives: \nAt the end of the program\, participants will be able to: \n\nReview a few Motivation Principles and Theories that can help in guiding you about employee motivation.\nUnderstand the steps in getting people’s engagement and why they are important.\nUnderstand how feedback can be empowering and can boost results.\nHave a basic understanding of the principles of instant coaching and how this can apply to the workplace.\n\nWho Should Attend:  \n\nManagers\nLine Supervisors\nDepartment Heads\nBusinessmen\nYoung Professionals\nSales Leaders\n\nTopics to be Discussed:  \n\nCommon Theories of Motivation\nSome Best Practices in getting people’s engagements\nHow to develop underperforming employees.\nUnderstanding the different reactions people’s have when giving and receiving feedback.\nDeveloping a strategy for feedback\n\nCourse outline: \nI – Theories of Motivation \n\nHerzberg Theory of Motivation\nAdam Maslow’s Hierarchy of Needs\nPavlovian Classical Conditioning\n\nII – Getting People’s Engagement \n\nSetting Expectations\nRewards and Recognition\nPositive Communication\n\nIII – Empowering People through Regular Feedback \n\nImportance of Feedback\nReactions to Feedback\nInstant Coaching\n\nIV – Exercises and Final Reflections
URL:https://competad.com/event/employee-empowerment-workshop/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20161019T083000
DTEND;TZID=Asia/Shanghai:20161019T173000
DTSTAMP:20160815T185741Z
CREATED:20160509T181154Z
LAST-MODIFIED:20160815T185741Z
UID:520-1476865800-1476898200@competad.com
SUMMARY:Microsoft Excel Training with Hands-on
DESCRIPTION:Course Description: \nIn today’s fast-paced\, technical business environment\, numbers are everything. Much of our success hinges on how well we can manage the data – statistics\, planning\, reporting – that we encounter on a daily basis. We learn how we are doing and discover our next course of action by studying numbers. An incredibly powerful tool for doing this is Microsoft Excel. \nMicrosoft Excel is the standard spreadsheet application for both the business world and personal use. \nCourse outline: \nI – Navigating the Excel Program \n\nParts of the excel program/the screen and basic terminologies\nUsing Your Mouse and Keyboard\nUsing the Menu\nEntering Values in Your Worksheet\nSaving and Reopening Your File\nDifferent Views\nPrint Preview\n\nII – Formatting \n\nHeaders\, Footers\, and Page Numbers\nAdjusting the Printing Setup\nAdjusting Rows and Columns\nMerging Cells\nBoarders\nColors and Patterns / Fill / Fonts\nUsing the Format Painter\nFormatting Cell Values\n\nIII – Managing Your Worksheet \n\nSwitching Between WorkSheets\nInserting and deleting A Worksheet\nRenaming A WorkSheet\nProtecting a WorkSheet\nHiding and Unhiding Worksheets\nSplitting and Freezing A Window\nManaging g Your Page Breaks\n\nIV – Editing a Workbook \n\nEntering Date Values\nReplacing Cell contents\nHow to Cut\, Copy\, Paste Cells\nPaste Special Option\nInserting Cells\nDeleting Cells (rows and Columns)\n\nV – Formulas \n\nUnderstanding Basic Formula\nMost Used Formulas\nTroubleshooting Formulas\n\nVI – Charts and Graphs \n\n\n\n\nPlease fill the information below should you wish to register to any of our public training schedules.\n\n\n\nPublic Training Application Form\n\n\n  * indicates required field\n\n\n\n\n  \n    \n      First Name:*\n    \n    \n	  \n    \n    \n      Middle Name:\n    \n    \n      \n    \n    \n      Last Name:*\n    \n    \n	  \n    \n  \n\n\n\n  \n    \n      Email:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Designation:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Number:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Title (Please copy from your Source):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Name:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company TIN (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Address:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person (e.g HR\, Supervisor):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person Email (if other than participant):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Phone (local of the contact person):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Dietary Restrictions (if applicable):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Business Style (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Please Indicate how you learned about COMPETAD:\n    \n    \n      \n        Facebook Ads\n        Direct Email\n        Phone Call\n        Friend Referral\n        Google Search\n        Linked In\n        Speedycourse.com\n        Others\n      \n    \n  \n\n\n\n\n\n\n      \n      \n     \n        \n        \n     \n\n\n\n     CAPTCHA Code:*
URL:https://competad.com/event/hands-on-training-on-microsoft-excel/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20161028T083000
DTEND;TZID=Asia/Shanghai:20161028T173000
DTSTAMP:20160815T192545Z
CREATED:20160115T232302Z
LAST-MODIFIED:20160815T192545Z
UID:404-1477643400-1477675800@competad.com
SUMMARY:Basic Productivity & Innovation
DESCRIPTION:Program Overview: \nProductivity is essential to the growth of every organization. Increase in productivity of the workforce will generate an increase in output of an employee whether goods or services. Innovation is an important tool in productivity. It is a process of creating new or improving work techniques and services or developing new ways how to simplify work. \nProgram Objectives: \nAt the end of the training\, the participants should be able to; \n\nLearn basic concepts\, tools and frameworks of Productivity and Innovation\nKnow the drivers of Productivity and companies’ best practices\nUnderstand a process to drive Innovation4. Create a re-entry plan on which they can apply productivity and innovation in their respective workplaces\n\nProgram Outline: \n\nProductivity\n\nWhat is Productivity?\nOutput and Inputs Relation to Productivity\nProductivity Measures\nTypes of Productivity Improvement\nEffectiveness and Efficiency in Work Setting\n\n\n\n\nDrivers of Productivity\n\nDrivers of Productivity\, its Concept and Best Practices\n\nInvesting in People and Skills\nCreating Positive Workplace Culture\n\nThe Happiness Advantage\n\n\nBuilding Leadership and Management Capability\n\nLeader Material Traits\nPicking the Perfect Team\nHow to Get the Job Done\n\n\nEncouraging Use of Technology\nOrganizing Work\n\n5S Concept and How to Do It\nProcess Flow Charts\nProcess Improvements\n\n\nMeasuring What Matters\n\nKey Result Areas and Key Performance Indicators\n\n\n\n\n\n\nInnovation\n\nWhat is Innovation?\n6 Sigma\nDesign Thinking Process to Drive Innovation\n\n\nRe-Entry Planning\n\n  \n\n\n\n\nPlease fill the information below should you wish to register to any of our public training schedules.\n\n\n\nPublic Training Application Form\n\n\n  * indicates required field\n\n\n\n\n  \n    \n      First Name:*\n    \n    \n	  \n    \n    \n      Middle Name:\n    \n    \n      \n    \n    \n      Last Name:*\n    \n    \n	  \n    \n  \n\n\n\n  \n    \n      Email:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Designation:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Number:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Title (Please copy from your Source):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Name:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company TIN (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Address:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person (e.g HR\, Supervisor):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person Email (if other than participant):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Phone (local of the contact person):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Dietary Restrictions (if applicable):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Business Style (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Please Indicate how you learned about COMPETAD:\n    \n    \n      \n        Facebook Ads\n        Direct Email\n        Phone Call\n        Friend Referral\n        Google Search\n        Linked In\n        Speedycourse.com\n        Others\n      \n    \n  \n\n\n\n\n\n\n      \n      \n     \n        \n        \n     \n\n\n\n     CAPTCHA Code:*\n\n\n     \n\n\n\n		 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n 
URL:https://competad.com/event/basic-productivity-innovation/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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