Effective Communications, Positive Phrasing, and Rapport Building
2018-09-28 08:30 - 17:30 (Asia/Shanghai) | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
In the current time, it matters not only what you say. Saying it the right way also matters. Influential individuals are those that not only convey information, but also those that are able to inspire and motivate. When presenting your business or product, it is usually very important that you know how to say things positively. Being in sales, and even in non-sales careers require that you know how to build rapport. It is very easy to get into a business meeting and lose the sale out of lack of rapport.
In this module, we explore how your communication style and positive phrasing can help you build rapport whether it is to clients, your officemates, your boss, new friends, or others. It will allow you to discover new approaches in starting good business relationships, and sometimes even friendly ones, with people.

Topics:
I – Understanding Rapport

What is rapport?
Importance of rapport
Factors that affect Rapport

II – Conversational/Verbal Communication Skills

Listening Skills
Showing Your Listening Skills
An Empathy Statement

III – Breaking the Ice (Starting the Building-rapport process)

Initiating Small Talk
Display Listening Skills to Find Common Interest
Be Conscious of Your Non-Verbal Queues
Show Empathy
Use some Humor

IV – Positive Phrasing

Words to Use to convey positivity
Words to avoid
Common Scenarios Exercises

V- Final Activity and Workshop Debrief

Enhancing Your Public Speaking and Presentation Skills
2018-09-21 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER

COURSE DESCRIPTION:
Public Communication is very important in many fields of work. Whether you are a manager, a supervisor, or rank and file worker, there are times that you will be attending meetings and public gatherings that would require you to speak in front of a crowd. A lot of people find public speaking very overwhelming because they feel unprepared and overly conscious about it. To minimize this, the module offers a simple and easy-to-follow guide in preparing for a public speech, or an impromptu public talk.
COURSE OBJECTIVES:
This course focuses on breaking down the process of Public Speaking into simple and practical steps so that you can avoid unnecessary anxiety and stage fright. It also talks about tips in enhancing the delivery of your message so that you can keep an engaged audience. There is also an overview on creating visual presentations and preparing your message so that you can ensure that you will achieve the purpose of your presentation. There will be an impromptu speech exercise at the end of the session to practice the skills required for delivering a message confidently.
METHODOLOGY:
• Interactive Discussions
• Minimal Lectures
• Multi-media presentations (Optional)
• Participant-Focused Activities
WHO SHOULD ATTEND:
• Anyone who would like to learn about approaches in Public Speaking
• Those who would like to overcome their stage fright.
• Managers, supervisors, and rank-and-file who would like to enhance their Public speaking and presentation skills.

COURSE OUTLINE:
I – Public Communication
A. What Is Public Communication?
B. What makes public communication challenging?
C. Preparation: The basic Ingredient for Confidence
II – Preparing Your Presentation
A. Identifying the Purpose of your Presentation
B. Parts of a Presentation
C. Gathering Information and Resources
D. Considering Your Audience
E. Using Humor (Etiquette and Best Practices)
F. Creating a Visual Presentation
G. Etiquette Using Other People’s Ideas
H. Impromptu Speech (Simple Thought Patterns)
III – Delivery
A. Understanding Confidence (and Overconfidence)
B. Elements of Voice (Vocal Warm ups)
C. Managing Non-verbal Cues on Stage
D. Practical Tips in Conquering Stage Freight
IV – Public Speaking Exercises/Impromptu speech

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Managing Teams and Understanding Diversity
2018-09-20 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER
COURSE DESCRIPTION:
Success greatly relies on how efficiently and effectively a team operates. Being a professional inevitably means that we need to have the ability to work in a team environment. Bringing a team together can be a daunting challenge because of the varying attitudes people have. Successful leaders understand the dynamics of a team and uses tools to effectively deliver results.
This course attempts to provide leaders with the tools that they need to understand and effectively drive a team toward high performance and success. It includes a discussion on the different stages the team goes through, their ability to resolve conflicts, and their resolve to respond to different problems.
COURSE OBJECTIVES:
At the end of this module, the participants should be able to:
1.Understand what it means to be a team.
2.Learn the different stages a team goes through
3.Be able to describe the characteristics of great teams
4.Know some of the tools that can help manage working in a team environment
COURSE OUTLINE
I – Understanding a Team
A.What is a team and what is not?
B.Understanding Synergy
C.Tuckman’s 5 Stages of Team Development
1.Forming
2.Storming
3.Norming
4.Performing
5.Adjourning
D.Knowing a High Performing Team
II- Making the Most of Your Team
A.Work-Goal Clarity
1.Goal Setting – A Clear Purpose
2.Mind-Mapping
B.Encouraging Creative Thinking
1.Brainstorming
2.6 Thinking Hats
3.Professional Disagreements
C.Managing Diversity
1.Shared Leadership
2.Types of Team Members
D.Allowing Open Communication
1.Importance of Communication
2.Communication Channels
3.Managing Coercive Factors
4.Listening
5.Conducting Team Meetings
III – Working Toward the Future
A.SWOT Analysis
B.PEST Analysis
Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Thermographic Surveying with Hands-On (Thermal Imaging)
2018-09-15 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER

COURSE DESCRIPTION:

Infrared Thermography is one of the most valuable tools available for inspecting electrical systems. Too often, however, the use of the technology falls short of its potential full value. Why? A primary reason is our failure to understand the basic heat transfer science involved and, thus, misinterpret the thermal signature of a component possibly headed toward heat-related failure.
This course will present case studies that present real problems that the thermographer will experience in the field. This course objective is to give a proper training to engineers engage in this field, giving them a good understanding of radiation laws and parameters to take into consideration when carrying thermographic inspections and measurement. Participants learn to avoid costly mistakes.

TARGET AUDIENCE:

1. New Thermographer Surveyors.
2. Those intending to buy or use Infrared Thermography.
3. Service Providers providing Infrared Thermography services; and
4. Maintenance Engineers who are interested to learn Infrared Thermography as an advance tool in maintaining their own facility/assets.

COURSE OUTLINE:

1. Infrared Safety.
a. Blast Hazard.
b. PPE.

2. History of Infrared Thermography.
a. Electromagnetic Spectrum.

3. Uses and Applications of Infrared Thermography

4. Thermal Instrumentation Overview.
a. Contact Sensor.
b. Non-Contact Sensor.
c. How does Infrared Camera work?

5. Basic Thermal Science
a. Definition of Heat.
b. Temperature vs. Heat.
c. Temperature Defined.
d. Units for Measuring Temperature.
e. Absolute Temperature Scales.
f. Relative Temperature Scales.

6. Basic Heat Transfer
a. Direction of Heat Flow
b. Conduction
c. Convection
d. Evaporation / Condensation
e. Radiation
i. Black Body
ii. Real Targets

7. The Infrared Camera Measurement Functions
a. Level
b. Span
c. Isotherm
d. Spot Meter
e. Area Function
f. Image Capture
8. Thermal Image Interpretations & Shooting Techniques
a. High Emissivity
b. Low Emissivity
c. Thermal Gradient
d. Thermal Analysis
e. Thermal Tuning
f. Palettes
g. Reflection Recognition
h. Avoiding Spot Reflection
9. Reporting and Documentation.
a. Methodology.
b. Qualitative Analysis
c. Quantitative Analysis
d. Elements of Good report.
10. Summary: Difficulties of Inspecting Electrical components.
a. Low Emissivity/High Reflectivity.
b. Load.
c. Convective Cooling.
d. Thermal Gradient.
e. Ambient Air Temperature.

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Managing Up (Managing Your Manager)
2018-09-14 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER

COURSE DESCRIPTION:
Your leader is one of the most influential people to you when it comes to your professional life. He can make or break you. Each time you face your manager is a moment of truth. Every moment of truth shapes his perception of you. While you may never be able to control your manager, there are ways that you can influence him and always put your best foot forward. There are ways that you can look at your situation better and create a more positive atmosphere.

In this module, we will talk about the four components that will help you manage your work relationship with your leader.

COURSE OBJECTIVES:
At the end of the module, participants must be able to:
*Review the importance relating to their leader
*Identify the key components of managing a relationship with their boss.
*Learn about their communication style so they can adjust to their boss’.

COURSE OUTLINE:

I – Understanding Where You Are
A. The Importance of Managing Up
B. Your Sphere of Control
C. Varying Communication Styles

II – Managing Your Relationship
A. Seeing Through Your Manager’s Eyes
B. A Customer Service Approach
C. Seek First To Understand Then To Be Understood
D. Think Win-Win
E. Managing Conversations with Your Boss
1. Saying No To Your Boss
2. Raising A Complaint Properly and Objectively
3. Informing About a Problem
4. Making Follow Ups
5. Receiving Feedback
F. Words and Phrases to Avoid

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Oil - Immersed Power Transformer Maintenance: Analysis of Insulating Oils
2018-09-07 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER
Course Duration: 1 day (8 hours)

This 8-hour practical course provides you with methods and procedures used internationally in evaluating data obtained on power transformer insulating oils. This course will equip attendees with the knowledge of what is happening inside the transformer up to mitigating possible severe problems that may occur in the transformer; without opening it by just utilizing test data obtained in oil laboratories. Basic information on previous technology and the current technology in insulating oils will also be discussed as to help engineers be safe at site and continue safe operation of the substation.
This will also be discussing condition-based maintenance done on oil-filled power transformer and the insulating oil itself. Moreover, analyzation of the data on lab tests done in insulating oils is the focus of the course. Using correct guidelines, analysis and recommendation is very essential to predict failure modes of the transformer.

Who should attend?
This course will enhance the understanding and increase competencies for:

Electrical consultants that gives technical advice on maintaining substation apparatus to clients.
Engineers & technicians in the utility, transmission and generation sectors, that operate and maintain oil filled power transformer in substations.
Engineers and electricians in commercial and industrial field that maintains oil filled power transformers.
Electrical engineering graduates who would like to be test and applications engineers and Technicians for substation.

Course Objectives:
At the end of the program, the participants will be able to:

Have basic knowledge about transformer insulating oils.
Know different characteristics of transformer insulating oils.
Have knowledge on what tests to conduct in insulating oils.
Know proper sampling techniques in transformer tanks.
Interpret laboratory data and correct present abnormalities in the system.
Knowledge in present technologies in transformer and transformer oil maintenance.
Safely maintain and continue good operation of oil immersed power transformer in their facilities.

Course outline:
(4 hours in the Morning)

Introduction

What are Insulating Oils
Oil as insulating material
What are PCBs?
History Insulating Oils in Power transformers

Characteristics of Insulating Oils

Commonly used Insulating Oils in Power Transformers
Mineral Oils
Natural Esters

Maintenance on Oil Filled Power Transformer and Oil Itself

Different types of Insulation
Problems detected by Analysis

Mineral Insulating Oils Tests (ASTM, IEC and IEEE C57.104 Guidelines)

Dissolved Gas Analysis Test (DGA)
Oil quality tests (OQT)
Furan Analysis Test

(4 hours in the Afternoon)

Moisture in oil

Moisture Types
Different effects of moisture in transformers

Sampling Techniques and Procedures

Transformer types
Proper sampling procedures and techniques

Interpretation of Data (DGA and OQT)

Most commonly used Techniques
IEEE Guidelines C57.104
Gas Ratios
Duval’s Triangle
Corrective actions

New Tests and Technologies in the Industry

Online and Offline Tests
Dielectric Response Analysis

Case Studies

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Grounding Design with Hands on Exothermic Welding
2018-08-23 08:30 - 2018-08-24 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive , Quezon City, NCR, 1101, Philippines
Click here to REGISTER
COURSE DESCRIPTION:
In this module, In this module, the participant will going to learn the importance of proper grounding grid design and to guide them to proper way of exothermic welding process.
COURSE OBJECTIVES:
At the end of the module, the participants shall:
*Explain the importance of proper Grounding design for the commercial, industrial and electric utilities.
*Know the proper sizing of Grounding conductor
*Know the safety procedures for exothermic welding
*Evaluate the grounding test results.
*Can asses if exothermic welding connection are good.
Who Should Attend:
This course will enhance the understanding and competencies of
•Engineers, technicians in the utility, substation maintenance crew and substation tenders.
•Engineers, technicians in commercial and industrial field that maintains substation.
•Project Engineers
Course outline:

Review in Fault Calculation
Grounding Design Procedure

Field Data Needed
Grounding Conductor Sizing
Touch and Step Voltage Criteria
Initial Design
Grid Resistance Computation
Grid current
Ground Potential Rise
Calculation of Design Mesh Voltage
Comparison of Design Mesh Voltage with the touch potential
Calculate the design step voltage
-Detailed design for the grounding grid

Proper Procedure of Driving ground rod
Exothermic Welding Procedure
Hands on driving ground rod and exothermic welding (Grounding cable and Ground rod termination

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Understanding Team Dynamics and Its Management (Leadership Workshop)
2018-08-17 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER
COURSE DESCRIPTION:
Success greatly relies on how efficiently and effectively a team operates. Being a professional inevitably means that we need to have the ability to work in a team environment. Bringing a team together can be a daunting challenge because of the varying attitudes people have. Successful leaders understand the dynamics of a team and uses tools to effectively deliver results.
This course attempts to provide leaders with the tools that they need to understand and effectively drive a team toward high performance and success. It includes a discussion on the different stages the team goes through, their ability to resolve conflicts, and their resolve to respond to different problems.
COURSE OBJECTIVES:
At the end of this module, the participants should be able to:
1.Understand what it means to be a team.
2.Learn the different stages a team goes through
3.Be able to describe the characteristics of great teams
4.Know some of the tools that can help manage working in a team environment
COURSE OUTLINE
I – Understanding a Team
A.What is a team and what is not?
B.Understanding Synergy
C.Tuckman’s 5 Stages of Team Development
1.Forming
2.Storming
3.Norming
4.Performing
5.Adjourning
D.Knowing a High Performing Team
II- Making the Most of Your Team
A.Work-Goal Clarity
1.Goal Setting – A Clear Purpose
2.Mind-Mapping
B.Encouraging Creative Thinking
1.Brainstorming
2.6 Thinking Hats
3.Professional Disagreements
C.Managing Diversity
1.Shared Leadership
2.Types of Team Members
D.Allowing Open Communication
1.Importance of Communication
2.Communication Channels
3.Managing Coercive Factors
4.Listening
5.Conducting Team Meetings
III – Working Toward the Future
A.SWOT Analysis
B.PEST Analysis
Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page.
2. You may also download the word attachment in the link on top and send it to training@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your payment.
5. Send the scanned copy of the Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02) 4333342.

HR Series: Compensation & Benefits Know-How
2018-08-16 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
To be announced

Systematic Problem Solving and Decision Making
2018-08-13 08:30 - 17:30 | NCR
Click here to REGISTER
COURSE DESCRIPTION:
Problem Solving and Decision Making is an indispensable skill in the workplace. This is a skill that cannot always be replaced by machines as some require creativity and ingenuity. However, there are also some predictable and logical steps that one can take in order to be successful in managing problems and coming up with decisions. The module shall attempt to provide you with tools that you can use in order to come up decisions and solutions when solving issues both at work and outside. There will also be a workshop on critical thinking to help participants have a thinking framework when faced with complex issues.

COURSE OUTLINE:

I – Understanding a Problem
A.What is a Problem
B.Classifying Problems
C.Different Approaches to Problems

II – The Problem Solving Tools
A.The Problem Solving Model
1.Problem Identification
2.Decision Making
3.Implementation
B.Tools for Critical Thinking
1.Mind Mapping and Flow Charts
2.Five Why’s
3.Force-Field Analysis
4.Cause and Effect Diagram
5.Failure Mode Effects Analysis
6.Thinking Hats

III – Decision Making
A.Defining a Decision
1.Types of Decision
2.Ingredients for a Good Decision
3.Conditions for Decision Making
B.Barriers to Good Decision Making
C.Steps in Decision Making
D.Strategies for Decision Making
1.Three Question Technique
2.Kepner-Tregoe Method
3.The Decision Tree

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Fundamentals of Project Management
2018-06-30 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
COURSE DESCRIPTION:
This 1-day project management course will help you organize, implement and manage your organization’s projects in a superior and efficient manner. After taking this workshop, you can be assured that your project will be clearly communicated, acted on and achieve superior results.
The Fundamentals of Project Management course is designed for companies seeking to implement effective, profitable and practical skills so you can confidentially face and conquer even the toughest challenges. This workshop provides a common language between individuals at the implementation level – marketing, sales, project management, engineering, manufacturing or construction, test and assembly, shipping, installation as well as executive leadership. It will ensure all members of the team are on the same page.
LEARNING OUTCOME:

Provides a common thinking methodology and language for project management at all levels of the organization
Provides clearly defined project outcomes
Assures a strong customer focus
Gets the right people working together
Helps make sound project decisions
Assures plans and schedules are realistic and represent commitments
Assures the “hand-offs” are effectively managed
Makes skill usage, progress and results measurable
Identifies project risks and takes action to avoid or mitigate them
Assures that key data is clearly communicated and acted on
Identifies and prevents performance problems

COURSE OUTLINE:
Project Management: Fundamental Concepts & Philosophies

What is a Project?
Projects vs. Operations
Progressive Elaboration
What is Project Management?
PM Hierarchy: Portfolio, Programs & Projects

Project Dimensions & Triple Constraints
The module on Project Dimensions & Triple Constraints will give an understanding on the critical areas of knowledge that a Project Manager must be proficient in. The dynamics among Cost, Scope and Time will be discussed together with three other success criteria of a project.

The PM Area of Expertise
The Trade-off Among the Triple Constraints
Criteria for Project Success

Project Roles & Responsibilities
In most cases, the Project Manager is not directly involved in the intricate details of the work. However, the assigned PM must employ a wide range of skills to achieve the project objective/s. In this module, the discussion will focus on the different roles played in a project.

The Role of the Project Manager
The Role of the Project Sponsor
The Project Team Members
The Customers & Users
The Project Management Office
The Project Stakeholders

The Five Phases of Project Management as per Project Management Institute (PMI)

Initiating Phase
Initiating Tasks
Need for a Project Objective Statement (POS)
Defining the POS
SMART POS

State the POS
Define Project Scope and Deliverables
Prioritize Project Constraints

Planning Phase

Planning Project Resources
“Core Team”
Which People to Use
Matching Skills to Tasks
Project Organization

Project Schedule

Building the Project Schedule
Work Breakdown Structure (WBS)
Project Plan
Components of the Work Plan
Schedule Risks
3 Methods for Charting Project Schedule

GANTT
CPM
PERT

Planning the Budget
Laws of Project Success
Analysis of Project Stakeholders

“You”
Conflict Among Key Stakeholders
Types of Power in Organizations
Power and You
Developing Stakeholder Strategy
Stakeholder Strategy

Executing Phase

Hold Regular Review Meetings

Controlling Phase

Controlling Tasks
Change Management Process
Risk Management to include Safety
Risk Identification
Risk Quantification
Risk Management Measures

Closing Phase

Problems at the End of the Project
Closing Tasks

DELIVERABLES: At the program’s conclusion, the participants will have an understanding and acquire the ability to successfully manage projects: using a to-do list, prioritizing the items on it and working better with others.
Target Audience:
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc).
Interactive Format
This workshop is fast-paced, highly interactive, participatory, and productive. It includes discussions, games, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small and large groups.

Approach & Duration:
As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:

Individual Assessments
Use of participant manual/worksheets
Use of a combination of presentation and group activities
Story telling of real-life situations
Interactive group discussions
Challenging the thinking of participants
Providing input to participants’ real-life situations

Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.

Advance Leadership and Supervisory
2018-06-21 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines

Effective Meeting and Email Management Workshop
2018-06-08 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER

COURSE DESCRIPTION:
Most people think that meetings are very simple and that it is easy to facilitate one. It is easy to hold meetings, but to hold it efficiently and effectively is a different story. So you think you know everything about holding meetings? Those who attend meetings usually feel that their time isn’t worth it. A large number of participants do not participate in the discussions. They usually tinker their mobile devices or bring other tasks to the meeting. This ends up in an ineffective meeting that does not achieve the objectives. However, meetings can play a pivotal role in shaping the progress of a business. Therefore, it is very important to be able conduct meetings that consistently engage and excite your participants.
Another usual challenge in day-to-day office work is managing email. When not managed properly, it can cause inefficiency in our work. There is nothing worst than missing out an email from an important client or from your boss. In this module, we will also look at how you can effectively manage and prepare professional business email for your daily work.
Are there ways to make meetings feel worth the time? Are there steps and factors to consider in order to get active participation from the crowd? Can meetings be efficient? This module explores ways on how you can make your meeting engaging, efficient, and effective. There are interesting discussions about how to properly conduct a meeting that is mixed with individual and group activities to ensure better learning retention among the participants.

COURSE OBJECTIVES:
By the end of the session, the participants should be able to:
*Know the step by step process in conducting an effective meeting.
*Learn how to successfully manage your time during meetings.
*Identify time-stealers during your meeting.
*Learn how to facilitate a meeting professionally.

WHO SHOULD ATTEND:
Business Leaders and anyone who facilitates and prepares meetings for their company, groups, or organizations.

COURSE OUTLINE:

Module 1: Understanding Meetings
A. What is a Meeting
B. Facts About Meeting
C. Types of Meetings We Conduct
D. Goals Of Meetings

Module 2: Managing Your Meetings
A. Stages in Meeting Management
B. Preparation of Content
C. Preparing Your Participants
D. Managing Your Meeting Time (And Not Exceeding)
E. Handling Difficult Participants
F. Your Meeting Time Stealers – And How to Keep them In-check

Module 3: Post-Meeting Administration
A. Documenting Your Meeting
B. Creating And Communicating Your Next Steps
C. More About Meetings
Module 4: Email and Etiquette
A. Getting to Know Your Email
B. When To Write Email
C. Common Errors in Email
D. Managing Your Email: Helpful Microsoft Outlook Tips
E. Email Do’s and Don’ts
E. Sending Bulk (But Personalized) Email

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Training for Executive Assistants
2018-06-07 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines

6S Training and Visual Management
2018-06-02 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines

Leading Effectively using the Coaching Methodology
2018-05-19 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click here to REGISTER
Course Duration: 1 Day Training
COURSE DESCRIPTION:
In today’s business environment, coaching plays a vital role due to a greater appreciation of the value of an organization’s knowledge and human capital. To achieve critical results and remain competitive, many organizations nowadays are seeing the value of coaching not only as a means to shape individual performance but also, increasingly, as a means to build broader organizational capacity.
According to a survey conducted by the Institute of Leadership and Management, 80 percent of companies use coaching as a method to develop their managers. Businesses of all shapes and sizes can use coaching to encourage their employees to sharpen their communication and interpersonal skills, develop their leadership skills, deal more effectively with conflict, and learn how to motivate their employees.
Because of this, coaching needs to be seen as a type of investment in the knowledge capital of the organization, and that employees are like a portfolio of talent in which the manager needs to invest time and energy. Through coaching, managers help each employee focus on developing those capabilities that will contribute most to both individual and organizational success.
COURSE METHODOLOGY:
Creating an environment where employees can learn and use their abilities to the fullest is important not only for the current state of an organization, but also the future. Talented employees who achieve at a lower level often will be the ones to rise and take on leadership roles themselves one day.
Getting employees there requires proper coaching. The goals to do so can be broken down into four main areas:
1. Know how to have a true dialogue and honest feedback with employees
2. Learn how to give people their deserved recognition
3. Realize how you can find talent in others
4. Find out how to create a motivational workplace
WHO SHOULD ATTEND:
Team Leaders/ Supervisors
Managers / People Managers
Human Resource Managers / HR Leaders
OD Managers / Training and Development Leaders
Employee Engagement Managers
Career Counselors
Guidance Counselors
Business Owners
Company Leaders / Management Team
COURSE OUTLINE:

I. Identifying Leadership Practices
II. Leadership Challenges
III. Foundation of Coaching
IV. Building Effective Leadership Coaching Skills
a) Art of Listening
b) Intuitive Listening Skills
c) Asking Powerful Questions
d) Setting SMART Goals
e) Problem-Solving Track
V. Reviewing and Developing your Leadership Coaching Plan

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Rapport Building through Effective Communications
2018-05-08 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
REGISTER
COURSE DESCRIPTION:
In the current time, it matters not only what you say. Saying it the right way also matters. Influential individuals are those that not only convey information, but also those that are able to inspire and motivate. When presenting your business or product, it is usually very important that you know how to say things positively. Being in sales, and even in non-sales careers require that you know how to build rapport. It is very easy to get into a business meeting and lose the sale out of lack of rapport.
In this module, we explore how your communication style and positive phrasing can help you build rapport whether it is to clients, your officemates, your boss, new friends, or others. It will allow you to discover new approaches in starting good business relationships, and sometimes even friendly ones, with people.
METHODOLOGY:
Interactive Classroom discussion, multi-media (optional), exercises, and activities.
WHO SHOULD ATTEND:
Managers, Supervisors, Office Staff, Sales Personnel, Customer Service Staff, Public Speakers, Counselors, and any others whose work includes talkingh to people.
COURSE TOPICS:
I – Understanding Rapport
A. What is rapport?
B. Importance of rapport
C. Factors that affect Rapport
II – Conversational/Verbal Communication Skills
A. Listening Skills
B. Showing Your Listening Skills
C. An Empathy Statement
III – Breaking the Ice (Starting the Building-rapport process)
A. Initiating Small Talk
B. Display Listening Skills to Find Common Interest
C. Be Conscious of Your Non-Verbal Cues
D. Show Empathy
E. Use some Humor
IV – Positive Phrasing
A. Words to Use to convey positivism
B. Words to avoid
C. Common Scenarios Exercises
V- Final Activity and Workshop Debrief

Leading Effectively using the Coaching Methodology
2018-05-05 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Objectives:
In today’s business environment, coaching plays a vital role due to a greater appreciation of the value of an organization’s knowledge and human capital. To achieve critical results and remain competitive, many organizations nowadays are seeing the value of coaching not only as a means to shape individual performance but also, increasingly, as a means to build broader organizational capacity.
According to a survey conducted by the Institute of Leadership and Management, 80 percent of companies use coaching as a method to develop their managers. Businesses of all shapes and sizes can use coaching to encourage their employees to sharpen their communication and interpersonal skills, develop their leadership skills, deal more effectively with conflict, and learn how to motivate their employees.
Because of this, coaching needs to be seen as a type of investment in the knowledge capital of the organization, and that employees are like a portfolio of talent in which the manager needs to invest time and energy. Through coaching, managers help each employee focus on developing those capabilities that will contribute most to both individual and organizational success.
Methodology:
Creating an environment where employees can learn and use their abilities to the fullest is important not only for the current state of an organization, but also the future. Talented employees who achieve at a lower level often will be the ones to rise and take on leadership roles themselves one day.

Getting employees there requires proper coaching. The goals to do so can be broken down into four main areas:

True Dialogue and Honest Feedback
Giving Deserved Recognition
Finding Talent In Others
Creating a Motivational Workplace

Who Should Attend?

Team Leaders/ Supervisors
Managers / People Managers
Human Resource Managers / HR Leaders
OD Managers / Training and Development Leaders
Employee Engagement Managers
Career Counselors
Guidance Counselors
Business Owners
Company Leaders / Management Team

Course Outline:

Identifying Leadership Practices
Leadership Challenges

III. Foundation of Coaching

Building Effective Leadership Coaching Skills
a) Art of Listening
b) Intuitive Listening Skills
c) Asking Powerful Questions
d) Setting SMART Goals
e) Problem-Solving Track
Reviewing and Developing your Leadership Coaching Plan

Life Coaching Workshop - Introductory Course
2018-04-14 01:30 - 15:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER

This is an introductory course for our upcoming life coaching seminars. This is the perfect opportunity to learn what it is about, and also a good chance to network with other participants.
In today’s business environment, coaching plays a vital role due to a greater appreciation of the value of an organization’s knowledge and human capital. To achieve critical results and remain competitive, many organizations nowadays are seeing the value of coaching not only as a means to shape individual performance but also, increasingly, as a means to build broader organizational capacity. According to a survey conducted by the Institute of Leadership and Management, 80 percent of companies use coaching as a method to develop their managers. Businesses of all shapes and sizes can use coaching to encourage their employees to sharpen their communication and interpersonal skills, develop their leadership skills, deal more effectively with conflict, and learn how to motivate their employees. Because of this, coaching needs to be seen as a type of investment in the knowledge capital of the organization, and that employees are like a portfolio of talent in which the manager needs to invest time and energy. Through coaching, managers help each employee focus on developing those capabilities that will contribute most to both individual and organizational success.

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

HR Series: Understanding Taxation
2018-03-15 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Outline will be available soon….

TLC (Think Like a Customer) - A Customer Service Thinking
2018-03-12 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER
COURSE DESCRIPTION:
Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer service professionals. In this course, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.
In this dynamic, highly interactive workshop, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
OBJECTIVES:
In this program, participants should be able to:
Describe exceptional customer service.
Identify the benefits of great customer service.
Recognize barriers to the delivery of outstanding customer service.
Adapt to specific customer behavior styles.
Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
Learn techniques for dealing with angry or upset customers.
Develop a personal action plan to improve customer-service skills.
COURSE OUTLINE:
Module 1
Definition of customer service
Identify your customers
Customer expectations
Customer service objectives
Customer service mission statement
Module 2
Customer service skills
Listening
Anticipate
Solution provider not a problem solver
Handling a complaining client
LEAP (listen, organize, apologize, provide solution)
Plus F (feedback)
Managing difficult situations
Module 3
Customer Expectations
Customer communication
Understanding Telephone/Cellphone Etiquette & Netiquette (Internet, Emails)
Telephone Techniques
Email ettiqutte
Customer management

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Project Management
2017-12-15 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER
COURSE DESCRIPTION:
This 1-day project management course will help you organize, implement and manage your organization’s projects in a superior and efficient manner. After taking this workshop, you can be assured that your project will be clearly communicated, acted on and achieve superior results.
The Fundamentals of Project Management course is designed for companies seeking to implement effective, profitable and practical skills so you can confidentially face and conquer even the toughest challenges. This workshop provides a common language between individuals at the implementation level – marketing, sales, project management, engineering, manufacturing or construction, test and assembly, shipping, installation as well as executive leadership. It will ensure all members of the team are on the same page.
LEARNING OUTCOME:
* Provides a common thinking methodology and language for project management at all levels of the organization
* Provides clearly defined project outcomes
* Assures a strong customer focus
* Gets the right people working together
* Helps make sound project decisions
* Assures plans and schedules are realistic and represent commitments
* Assures the “hand-offs” are effectively managed
* Makes skill usage, progress and results measurable
* Identifies project risks and takes action to avoid or mitigate them
* Assures that key data is clearly communicated and acted on
* Identifies and prevents performance problems
COURSE OUTLINE:
Project Management: Concepts & Philosophies
What is a Project?
Projects vs. Operations
Progressive Elaboration
What is Project Management?
PM Hierarchy: Portfolio, Programs & Projects
Project Dimensions & Triple Constraints
The module on Project Dimensions & Triple Constraints will give an understanding on the critical areas of knowledge that a Project Manager must be proficient in. The dynamics among Cost, Scope and Time will be discussed together with three other success criteria of a project.
The PM Area of Expertise
The Trade-off Among the Triple Constraints
Criteria for Project Success
Project Roles & Responsibilities
In most cases, the Project Manager is not directly involved in the intricate details of the work. However, the assigned PM must employ a wide range of skills to achieve the project objective/s. In this module, the discussion will focus on the different roles played in a project.
The Role of the Project Manager
The Role of the Project Sponsor
The Project Team Members
The Customers & Users
The Project Management Office
The Project Stakeholders
The Five Phases of Project Management as per Project Management Institute (PMI)

1. Initiating Phase
2. Initiating Tasks
3. Need for a Project Objective Statement (POS)
4. Defining the POS
5. SMART POS
– State the POS
– Define Project Scope and Deliverables
– Prioritize Project Constraints
6.Planning Phase
– Planning Project Resources
– “Core Team”
– Which People to Use
– Matching Skills to Tasks
– Project Organization
7. Project Schedule
– Building the Project Schedule
– Work Breakdown Structure (WBS)
– Project Plan
– Components of the Work Plan
– Schedule Risks
– 3 Methods for Charting Project Schedule
*GANTT
*CPM
*PERT
8. Planning the Budget
9. Laws of Project Success
10. Analysis of Project Stakeholders
– “You”
– Conflict Among Key Stakeholders
– Types of Power in Organizations
– Power and You
– Developing Stakeholder Strategy
– Stakeholder Strategy
11. Executing Phase
– Hold Regular Review Meetings
12. Controlling Phase
– Controlling Tasks
– Change Management Process
– Risk Management to include Safety
– Risk Identification
– Risk Quantification
– Risk Management Measures
13. Closing Phase
– Problems at the End of the Project
– Closing Tasks

DELIVERABLES: At the program’s conclusion, the participants will have an understanding and acquire the ability to successfully manage projects: using a to-do list, prioritizing the items on it and working better with others.
TARGET AUDIENCE:
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc).
METHODOLOGY:
This workshop is fast-paced, highly interactive, participatory, and productive. It includes discussions, games, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small and large groups.
APPROACH AND DURATION:
As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:
* Individual Assessments
* Use of participant manual/worksheets
* Use of a combination of presentation and group activities
* Story telling of real-life situations
* Interactive group discussions
* Challenging the thinking of participants
* Providing input to participants’ real-life situations
Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Win Win Negotiation Skills In Purchasing: Negotiate, Not Bargain!
2017-11-15 08:00 - 17:00 | NCR
Click here to REGISTER

COURSE DESCRIPTION:
Most purchasing professionals think they are negotiating when in fact they are only bargaining. Is there a difference? Obviously! This is because bargaining is only one part of negotiating. The end result is most purchasing professionals get a poorer deal than they deserve. Make no mistake about it; suppliers are going to negotiate even harder than ever before in the current difficult market conditions. The inability to negotiate properly is going to be very expensive to the company.

COURSE OBJECTIVES:
The overall objective of this two-day session is to impart the essential negotiation competencies to secure businesses on improved terms and conditions. It will also ensure that purchasing professionals are not “taken for a ride” by their customers.
WHO SHOULD ATTEND:
This course/training is designed for those responsible for planning, analysis, control, and direction of the purchasing department. Representative titles include vice president or director of purchasing or director of logistics, buyers, branch managers, account managers and seasoned regional logistics managers and account executives, sales representatives. This session is equally applicable for those managing sales processes for services/products.
COURSE TOPICS:

The business case to negotiate
Comparing negotiation with other resolution methods
Common pitfalls that purchasing professionals fall into and how to avoid them
The use of power in negotiation
When NOT to negotiate
Understanding own negotiation tendencies
Strategies to improve and move away from our tendencies
The phases of Negotiation
The 3 Ps of Negotiation
Principles that good negotiators use
Knowing where your company stand in the supplier’s eyes and implication on negotiation strategy

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Sales Supervision Workshop
2017-10-02 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER
COURSE DESCRIPTION:
This program will help you make decisions that measurably improve your managerial effectiveness and increase the productivity of your sales team!
This Learning Session is especially designed to meet the needs of experienced sales managers and other executives responsible for directing the sales force; this program links sales structure design and implementation with the firm’s marketing strategy to improve sales force productivity.
COURSE OBJECTIVES:
Understand how your success is linked to fully integrating your sales structural design to the strategic direction of the firm.
Apply strategic techniques to company-wide problems and derive implications for sales force design and account management policies.
Understand how measuring strategy-linked sales processes and outcomes will produce greater sales productivity.
Learn techniques for identifying, hiring, and retaining the best salespeople.
WHO SHOULD ATTEND:
This course session is designed for those responsible for planning, analysis, control, and direction of the sales organization. Representative titles include vice president or director of sales, vice president or director of sales and marketing, national sales manager, branch managers, account managers and seasoned regional sales managers and account executives, sales representatives. This session is equally applicable for those managing sales processes for products or services.
COURSE OUTLINE:
Strategy and the Firm: Tools for Strategy
✔Learn approaches to strategy that are compatible with sales management
✔Identify and integrate strategic activities of the firm with the sales force
✔Linking Your Firm’s Strategy to Sales Force Structure
✔Linking sales structure design to the firm’s strategy
✔Integrating selling with sales processes
✔Managing and Measuring the Sales Organization
✔How to measure sales processes and outcomes
✔Developing sales measurement data
✔Recruitment and Selection
✔Building profiles for the most effective sales people
✔Reducing management time required to supervise salespeople
✔Professional Training
✔Designing programs to address needed competencies
✔Continuous improvement in the quality of your salespeople
✔DELIVERABLES: At the program’s conclusion, the participants will have an understanding and acquire the ability to successfully supervise sales and sales processes: using a to-do list, prioritizing the items on it and working better with others.
Approach & Duration:
Individual Assessments
Use of participant manual/worksheets
Use of a combination of presentation and group activities
Story telling of real-life situations
Interactive group discussions
Challenging the thinking of participants
Providing input to participants’ real-life situations

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Communications for Employee Empowerment (Positively Influencing)
2017-08-02 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER
COURSE DESCRIPTION:
A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.
This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.
OBJECTIVES:
In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand
METHODOLOGY:
• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia
WHO SHOULD ATTEND:
• Any Managers, Supervisors, and aspiring managers.
COURSE OUTLINE:
I – Understanding the concept of Coaching
A. Prerequisites of Coaching
II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control
III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning
IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11
V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
VI – Final Activity and Debrief

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page.
2. You may also download the word attachment in the link on top and send it to training@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your payment.
5. Send the scanned copy of the Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02) 4333342.

Enhancing Your Public Speaking and Presentation Skills
2017-07-28 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
Click Here to REGISTER

COURSE DESCRIPTION:
Public Communication is very important in many fieldS of work. Whether you are a manager, a supervisor, or rank and file worker, there are times that you will be attending meetings and public gatherings that would require you to speak in front of a crowd. A lot of people find public speaking very overwhelming because they feel unprepared and overly conscious about it. To minimize this, the module offers a simple and easy-to-follow guide in preparing for a public speech, or an impromptu public talk.
COURSE OBJECTIVES:
This course focuses on breaking down the process of Public Speaking into simple and practical steps so that you can avoid unnecessary anxiety and stage fright. It also talks about tips in enhancing the delivery of your message so that you can keep an engaged audience. There is also an overview on creating visual presentations and preparing your message so that you can ensure that you will achieve the purpose of your presentation. There will be an impromptu speech exercise at the end of the session to practice the skills required for delivering a message confidently.
METHODOLOGY:
• Interactive Discussions
• Minimal Lectures
• Multi-media presentations (Optional)
• Participant-Focused Activities
WHO SHOULD ATTEND:
• Anyone who would like to learn about approaches in Public Speaking
• Those who would like to overcome their stage fright.
• Managers, supervisors, and rank-and-file who would like to enhance their Public speaking and presentation skills.
COURSE OUTLINE:
I – Public Communication
A. What Is Public Communication?
B. What makes public communication challenging?
C. Preparation: The basic Ingredient for Confidence
II – Preparing Your Presentation
A. Identifying the Purpose of your Presentation
B. Parts of a Presentation
C. Gathering Information and Resources
D. Considering Your Audience
E. Using Humor (Etiquette and Best Practices)
F. Creating a Visual Presentation
G. Etiquette Using Other People’s Ideas
H. Impromptu Speech (Simple Thought Patterns)
III – Delivery
A. Understanding Confidence (and Overconfidence)
B. Elements of Voice (Vocal Warm ups)
C. Managing Non-verbal Cues on Stage
D. Practical Tips in Conquering Stage Freight
IV – Public Speaking Exercises/Impromptu speech

Registration Instructions:
1. Fill out the registration form by clicking the link on top of this page. You may also download the word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Problem Solving and Decision Making
2017-07-12 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
REGISTER
COURSE DESCRIPTION:
Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.
Learn the tools and processes to find the right solutions to most/ any problem or situation.
Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps:
Focusing – Define, prioritize, focus and analyze problems.
Idea Generating – Generating creative & useful ideas,
approaches and solutions
Decision Making – Making the best possible decision
Implementing – Ensure that solutions are implemented
They will learn the techniques that go with each step such as “gap analysis,” “random stimulation,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process.
The focus of this training may be on group or individual problem solving and decision making or a mixture of both.
OBJECTIVES:
Participants will be able to…
*Focus on the “true” problem
*Establish accurate goals for problem solving
*Prioritize problems and decide which problems should get attention
*Generate ideas quickly
*Break through barriers and mental blocks
*Find viable solutions
*Sort through lots of ideas
*Evaluate alternative courses of action
*Make good decisions so all team members are satisfied
*Consider both risk and benefits in a choice
*Analyze what needs to be accomplished
*Ensure acceptance of the solutions
*Develop and use action plans as a group or individually.
WHO SHOULD ATTEND:
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc). There are no prerequisites for this course
METHODOLOGY:
As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:
• Individual Assessments
• Use of participant manual/worksheets
• Use of a combination of presentation and group activities
• Story telling of real-life situations
• Interactive group discussions
• Challenging the thinking of participants
• Providing input to participants’ real-life situations
COURSE OUTLINE:
Why a Problem Solving Process?
What is a Problem?
The Creative Problem Solving Process
Making Decisions
The Tools of Creative Problem Solving
Applying the Creative Problem Solving Process
The workshop is filled with tools that are recipes for solving most / any problem. We treat this book like any recipe book when creating a meal. In using a recipe book you pick and choose whatever recipes would suit your needs. Much in the same way, you could pick and choose the “recipes” in this book that are appropriate for the problem. The participants will learn which “recipes” to select under different circumstances.
These recipes are for “rational” problems (a problem as a result of a change) as well as for creative problems (a new situation or opportunity).
It is divided up into five sections:
• The Stages and Tasks of Problem Solving
• Targeting
• Idea Generating
• Decision Making
• Implementing

Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.

Talent Management & Organizational Development
2017-06-24 08:30 - 17:30 | NCR
(Featuring our very own Managing Director, Mr. Philip Nucleus Sia I)
REGISTER NOW!

Register now!

Foundations of Project Management Workshop
2017-06-16 08:00 - 17:00 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
REGISTER
COURSE DURATION: 8 Hours
COURSE DESCRIPTION:
Electric cars now travel our roads. Devices you can only imagine 10 years ago is now a reality. From the Pyramids of Giza to Lexus’ Hoverboard— all are results of careful and meticulous observance of the Project Management discipline.
This one-day workshop-based Project Management course provides participants fundamental Project Management skills and concepts that can benefit business leaders of small to medium-sized projects and undertakings. The modules are designed to follow the natural Project Life Cycle while purposely relating the PMBOK’s 9 Project Management Areas of Knowledge to every step of the Project Management process.
COURSE OBJECTIVES:
*Create a working definition of the term “Project Management”
*Identify the high-level steps in the Project Management Life Cycle
*Determine how each of the 9 Project Management Knowledge Areas can help improve project performance
*Understand the role of the “triple constraint” in Project Management and apply it in different stages of the project
*Recognize the 3 key PM documents (Project Charter, Responsibility Matrix & Communication Plan) and how to create them
*Identify, quantify and create response plan to risks in managing projects
*Create a Work Breakdown Structure
*Sequence activities within a project based on discretionary and mandatory dependencies and accurately estimate their durations
*Calculate the project’s Critical Path and develop a strategy to keep the project on track
*Understand the framework to building high-performance project teams
*Recognize the 4 major communication needs when communicating within the project team
*Understand the Change Management Process to manage changes in any of the elements of the project once it is underway
*Use tools for measuring project progress in terms of time, costs, and deliverables
*Recognize the attributes of a successful project closure
*Capture valuable project lessons learned and use them to define and improve project management practices within your organization
METHODOLOGY
Activities
Worksheets
Interactive Group Discussions
WHO SHOULD ATTEND:
Operations Leaders, Project Team Members, others
COURSE OUTLINE:
I – Welcome and Introduction of Participants
II – Introduction to Project Management
a. Definition of Project Management
b. Definition of Project Success
c. Project Life Cycle (Initiate – Plan – Execute – Close)
d. Project Management Body of Knowledge’s (PMBOK) 9 Project Management Areas
1. Project Integration Management
2. Project Scope Management
3. Project Time Management
4. Project Cost Management
5. Project Quality Management
6. Project Human Resource Management
7. Project Communications Management
8. Project Risk Management
9. Project Procurement Management
III – Initiating the Project
a. The Triple Constraint (Cost – Schedule – Quality)
b. Building a Project Charter
c. Defining Project Scope
d. Creating a Responsibility Matrix
e. Creating a Communication Plan
IV – Planning for the Project
a. Managing Risks
b. Building a Work Breakdown Structure
c. Realistic Scheduling and Accurate Estimation
V – Executing and Controlling the Project
a. Building your Project Team
b. Communicating with your Stakeholders
c. Change Management Process
d. Measuring Progress
VI – Closing the Project
a. Turnover of Responsibility for Deliverables
b. Lessons Learned and Continuous Improvement
VII – Culminating Activity and Debrief

Communications for Employee Empowerment
2017-06-06 08:30 - 17:30 | Marsk Training Room, Marsk Building, Aurora Boulevard corner Balete Drive, Quezon City, NCR, 1111, Philippines
REGISTER
COURSE DESCRIPTION:
A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.
This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.
OBJECTIVES:
In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand
METHODOLOGY:
• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia
WHO SHOULD ATTEND:
• Any Managers, Supervisors, and aspiring managers.
COURSE OUTLINE:
I – Understanding the concept of Coaching
A. Prerequisites of Coaching
II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control
III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning
IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11
V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly)
VI – Final Activity and Debrief
