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X-ORIGINAL-URL:https://competad.com
X-WR-CALDESC:Events for 
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TZID:Asia/Shanghai
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DTSTART:20150101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170605T083000
DTEND;TZID=Asia/Shanghai:20170605T173000
DTSTAMP:20260405T210532
CREATED:20170131T224805Z
LAST-MODIFIED:20180510T215654Z
UID:691-1496651400-1496683800@competad.com
SUMMARY:WAVE (Work Attitude and Values Enhancement)
DESCRIPTION:REGISTER \nOBJECTIVES: \nThis 8-hour program is created to set your employees on fire and keep them motivated and with the right attitude. The module is designed to help employees see the value of their work and increase their awareness of their personal and corporate values. \nThe discussions center around reflecting on company core values and how they contribute to the attainment of the company’s vision and mission. The core values are meant to inspire\, and this training attempts to achieve that purpose by bridging company values to the employee’s personal values. \nThis specially designed “WORK ATTITUDES AND VALUES ENRICHMENT Program” aims to allow YOUR COMPANY employees to:\n 1. Understand what we stand for (our values) as an organization\n 2. Have greater insight into ourselves and how we affect our co-workers\n 3. Reflect and determine how we can contribute to achieving the company vision.\n 4. Link personal values with company values\n 5. Facilitate the achievement of greater insight into themselves and how they affect YOUR COMPANY.\n a. Increase personal commitment to live out behaviors that demonstrate their foundational values.\n b. Increase commitment to assist others (within their sphere of influence) live out the values.\n 6. Turn negative into positive\, helpful attitudes.\n 7. Provide opportunities for knowing others\, bonding and fun. \nMETHODOLOGY: \nThis workshop is highly interactive with group and individual reflective exercises\, facilitator-led discussions and immediate applications for an audience of up to 30 participants. \nPROPOSED PROGRAM CONTENT: \nIntroduction to Workshop\n Expectation Setting and Intro to Workshop Flow by Facilitator (20 mins)\n Getting-to-know-you Exercise \nCOURSE OUTLINE \nMODULE 1: VALUES INTERGRATION AND ENHANCEMENT\n • Reflection on Company’s Vision and Mission\n • Discussion on Vision and how we help our company achieve our vision\n • Understanding Values\n • Values discussion (behaviors aligned and misaligned to values)\n • Reflection questions on supporting desired values \nMODULE 2: HOW ATTITUDES AFFECT WORK AND OTHERS\n • Video Case Study on the Importance of ‘Choosing Your Attitude’\n • Discussion on How Work Attitude affects Altitude\n • Reflection Activity in Knowing Oneself and How their Attitudes Affect Relationships with Others in the Company\n • Team Activity in Helping Others get a Bigger Dimension of Themselves and have a better attitude\n • Turning negative into Positive Attitudes\n • Personal Action planning: “What Do I Do Differently?”\n • Closing Video Case Study on Overcoming Personal Handicaps
URL:https://competad.com/event/wave-work-attitude-and-values-enhancement/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170512T083000
DTEND;TZID=Asia/Shanghai:20170512T173000
DTSTAMP:20260405T210532
CREATED:20170201T020449Z
LAST-MODIFIED:20170424T052330Z
UID:698-1494577800-1494610200@competad.com
SUMMARY:Influential Employee Coaching and Mentoring for Managers
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nA manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details\, an analytical way of thinking\, excellent customer service\, efficient time management\, an ability to influence people\, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control\, it is definitely one of the things they must influence. As a manager\, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this\, we need to learn proper coaching.\n Most managers\, regardless of the industry they work in\, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees. \nThis module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement. \nOBJECTIVES: \nIn this module\, supervisors and managers will learn:\n • Managing one’s self and attitude for better coaching results\n • How employees think and view work\n • The Power of positive communication\n • What coaching is and how it is done effectively\n • When to use coaching VS reprimand \nMETHODOLOGY: \n• Interactive Discussions\n • Activities and Exercises\n • Real-life scenarios\n • Practice Sessions\n • Multimedia \nWHO SHOULD ATTEND \n• Any Managers\, Supervisors\, and aspiring managers. \nCOURSE OUTLINE: \nI – Understanding the concept of Coaching\n A. Prerequisites of Coaching \nII – Managing Self and Values Formation\n A. Identifying Your Sphere of Control (Survival Activity)\nB. Guiding Your Employees Through the Sphere of Control \nIII – Understanding Our Employees\n A. What Motivates our Staff\n B. 4 Different Communication Styles\nC. Cycle of Learning \nIV – Customer Service: A Manager’s Way of Thinking\n A. Dimensions of Customer Service (and applying this to coaching)\n B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)\n C. Articulating Positive Intentions (to Motivate Staff Members)\n D. Using Positive Communication11 \nV – Influencing and Empowering Your Staff\n A. The Pygmallion Effect\n B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)\n C. Instant Coaching – Quick Steps/Activity\n D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly) \nVI – Final Activity and Debrief
URL:https://competad.com/event/influential-employee-coaching-and-mentoring/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170407T083000
DTEND;TZID=Asia/Shanghai:20170407T173000
DTSTAMP:20260405T210532
CREATED:20170131T210126Z
LAST-MODIFIED:20170201T003552Z
UID:682-1491553800-1491586200@competad.com
SUMMARY:Effective Customer Service Skills
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nBusinesses are increasingly recognizing that\, to be successful\, they must place a high value on both their customers and customer service professionals. In this course\, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.\n In this dynamic\, highly interactive workshop\, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is\, how to project a customer-friendly image\, how to handle demanding customers\, and more. \nOBJECTIVES:\n At this program’s conclusion\, participants should be able to: \n• Describe exceptional customer service.\n • Identify the benefits of great customer service.\n • Recognize barriers to the delivery of outstanding customer service.\n • Adapt to specific customer behavior styles.\n • Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.\n • Learn techniques for dealing with angry or upset customers.\n • Develop a personal action plan to improve customer-service skills. \nCOURSE OUTLINE: \nModule 1\n – Definition of customer service\n – Identify your customers\n – Customer expectations\n – Customer service objectives\n – Customer service mission statement \nModule 2 \n– Customer service skills\n o Listening\n o Anticipate\n o Solution provider not a problem solver\n – Handling a complaining client\n o LEAP (listen\, organize\, apologize\, provide solution)\n o Plus F (feedback)\n – Managing difficult situations \nModule 3 \n– Customer Expectations\n – Customer communication\n – The Advantages and Disadvantages of Communication Tools\n – Understanding Telephone/Cellphone Etiquette & Netiquette (Internet\, Emails)\n o Telephone Techniques\n o Email ettiqutte\n – Customer management
URL:https://competad.com/event/effective-customer-service-skills-2/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170406T083000
DTEND;TZID=Asia/Shanghai:20170406T173000
DTSTAMP:20260405T210532
CREATED:20160112T193549Z
LAST-MODIFIED:20170214T022249Z
UID:376-1491467400-1491499800@competad.com
SUMMARY:Manners Matters (Business Etiquette and Managing Your Image)
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nWhen dealing with clients and officemates\, we are expected to be at our best demeanor. We are also expected to dress well for office events and even in our day-to-day engagement. As employees\, we reflect the image of our company. Manners Matters discusses the important things you need to know in managing your image and in business etiquette. This module shall provide employees with that professional presence and comparative advantage in any usual facets of business. It is designed for those who want to polish and add finesse to their etiquette skills and improve their professional rapport with anyone. \nCOURSE OBJECTIVE: \nWith our Business Etiquette training program\, you will:\n     * Prepare professionals to project a positive\, confident\, professional image at all times.\n     * Make your employees effectively and positively represent your company and your brand.\n     * Learn the proper use of mobile phones/smart phones.\n     * Learn to deal with business engagements with ease and confidence\n     * Be able to use your social media accounts with purpose. \nCOURSE OUTLINE: \nI – Introduction to Manners \nII – Office Decorum \n     A. Dressing and Accessorizing appropriately\n     B. Image Management\n     C. First Impressions Last\n     D. Posture\, body language\, and hand gestures\n     E. What Makes Up Your Image\n     F. Identifying your body shape\n     G. Size\, proportions\, and visual challenges\n     H. Ideal colors and shapes\n     I. Good Grooming\n     J. Hair\, makeup\, and personal grooming issues\n     K. Hair/makeup/visual tips\n     L. Basic Skincare for Men and WOMEN \nIII- Hello Hello \nA. Telephone Etiquette\nB. Cellphone Etiquette\nC. Email Etiquette \nIV – Professional Business Etiquette \nA. Business Card Etiquette\nB. Employee Etiquette\nC. Employer/Management/Officer Etiquette\nD. Office Pantry/Kitchen etiquette\nE. Toilet Etiquette\nF. Social Media Etiquette \nV – Street Smart\nA. Manners at the mall\nB. Manners everywhere
URL:https://competad.com/event/business-image-etiquette-empowering-todays-men-and-women-in-the-company-with-positive-image-and-style/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170310T083000
DTEND;TZID=Asia/Shanghai:20170310T173000
DTSTAMP:20260405T210532
CREATED:20160116T012138Z
LAST-MODIFIED:20170207T000311Z
UID:412-1489134600-1489167000@competad.com
SUMMARY:Win Win Negotiation Skills In Purchasing: Negotiate\, Not Bargain!
DESCRIPTION:REGISTER\nCOURSE DESCRIPTION: \nMost purchasing professionals think they are negotiating when in fact they are only bargaining. Is there a difference? Obviously! This is because bargaining is only one part of negotiating. The end result is most purchasing professionals get a poorer deal than they deserve.\nMake no mistake about it; suppliers are going to negotiate even harder than ever before in the current difficult market conditions. The inability to negotiate properly is going to be very expensive to the company. \n  \nCOURSE OBJECTIVES:\nThe overall objective of this two-day session is to impart the essential negotiation competencies to secure businesses on improved terms and conditions. It will also ensure that purchasing professionals are not “taken for a ride” by their customers. \nWHO SHOULD ATTEND:\nThis course/training is designed for those responsible for planning\, analysis\, control\, and direction of the purchasing department. Representative titles include vice president or director of purchasing or director of logistics\, buyers\, branch managers\, account managers and seasoned regional logistics managers and account executives\, sales representatives. This session is equally applicable for those managing sales processes for services/products. \n\nCOURSE OUTLINE:\nThe business case to negotiate \nComparing negotiation with other resolution methods \nCommon pitfalls that purchasing professionals fall into and how to avoid them \nThe use of power in negotiation \nWhen NOT to negotiate \nUnderstanding own negotiation tendencies \nStrategies to improve and move away from our tendencies \nThe phases of negotiation \nThe 3 Ps \nPrinciples that good negotiators use \nKnowing where your company stand in the supplier’s eyes and implication on negotiation strategy \n  \n\n\n\n\nPlease fill the information below should you wish to register to any of our public training schedules.\n\n\n\nPublic Training Application Form\n\n\n  * indicates required field\n\n\n\n\n  \n    \n      First Name:*\n    \n    \n	  \n    \n    \n      Middle Name:\n    \n    \n      \n    \n    \n      Last Name:*\n    \n    \n	  \n    \n  \n\n\n\n  \n    \n      Email:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Designation:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Number:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Title (Please copy from your Source):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Name:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company TIN (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Address:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person (e.g HR\, Supervisor):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person Email (if other than participant):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Phone (local of the contact person):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Dietary Restrictions (if applicable):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Business Style (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Please Indicate how you learned about COMPETAD:\n    \n    \n      \n        Facebook Ads\n        Direct Email\n        Phone Call\n        Friend Referral\n        Google Search\n        Linked In\n        Speedycourse.com\n        Others\n      \n    \n  \n\n\n\n\n\n\n      \n      \n     \n        \n        \n     \n\n\n\n     CAPTCHA Code:*\n\n\n     \n\n\n\n		 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n 
URL:https://competad.com/event/win-win-negotiation-skills-in-purchasing-negotiate-not-bargain/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170308T080000
DTEND;TZID=Asia/Shanghai:20170308T170000
DTSTAMP:20260405T210533
CREATED:20160115T215451Z
LAST-MODIFIED:20161123T215956Z
UID:392-1488960000-1488992400@competad.com
SUMMARY:Intermediate Leadership and Supervisory Skills (Building Skills and Motivating)
DESCRIPTION:Course Description: \nThis course provides a hefty discussion on how to take the next step and make big decisions. It allows leaders to revisit their perspectives and see a holistic and balanced approach to handling varying business situations and making decisions. It also gives a clearer understanding of where their place is in the business and how they can influence people through changes. \nI – Statement of Objectives \n\nUnderstanding One’s Values and the Business Values\nKnowing One’s Place in the Business\nKnowing How to Effectively Supervise Others\nUnderstanding Change Management\n\nII – Course Module \nA. Module I: Aligning Me to my Company \n\nUnderstanding Personal Values\nCircles of Control\nHow Do I Supervise (A Review of a Supervisor/Manager’s Responsibility)\nCoaching Too\, Not Just Supervision\nFace Time (Moments of Truth)\n\nB. Module II: Understanding Business Dimensions \n\nHuman Dimension\nBusiness Dimension\nHidden Dimension\n\nC. Setting Goals \n\nSMART Goals\nHelping Other Set Goals\n\nD. Leadership Behavior \n\nThe Learning Cycle\nBuilding Commitment (Levels of Commitment)\nDirecting and Supporting\n\nE. Change Management (Leading Others Through Changes) \n\nThe Stages of Change\nPeople’s Responses to Change\nSteps in Building Your Team and Moving On\n\n\n\n\n\nPlease fill the information below should you wish to register to any of our public training schedules.\n\n\n\nPublic Training Application Form\n\n\n  * indicates required field\n\n\n\n\n  \n    \n      First Name:*\n    \n    \n	  \n    \n    \n      Middle Name:\n    \n    \n      \n    \n    \n      Last Name:*\n    \n    \n	  \n    \n  \n\n\n\n  \n    \n      Email:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Designation:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Number:*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Title (Please copy from your Source):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Name:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company TIN (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Address:\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person (e.g HR\, Supervisor):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Contact Person Email (if other than participant):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Company Phone (local of the contact person):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Dietary Restrictions (if applicable):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Business Style (for receipt purposes; company sponsored):\n    \n    \n      \n    \n  \n\n\n\n  \n    \n      Please Indicate how you learned about COMPETAD:\n    \n    \n      \n        Facebook Ads\n        Direct Email\n        Phone Call\n        Friend Referral\n        Google Search\n        Linked In\n        Speedycourse.com\n        Others\n      \n    \n  \n\n\n\n\n\n\n      \n      \n     \n        \n        \n     \n\n\n\n     CAPTCHA Code:*\n\n\n     \n\n\n\n		 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n 
URL:https://competad.com/event/leadership-and-supervisory-skills/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170303T083000
DTEND;TZID=Asia/Shanghai:20170303T173000
DTSTAMP:20260405T210534
CREATED:20160731T183142Z
LAST-MODIFIED:20161123T212908Z
UID:548-1488529800-1488562200@competad.com
SUMMARY:Work Attitude and Values Enhancement
DESCRIPTION:Objective: \nThis 8-hour program is created to set your employees on fire and keep them motivated and with the right attitude. The module is designed to help employees see the value of their work and increase their awareness of their personal and corporate values. \nThe discussions center on the company’s core values and how they contribute to the attainment of the company’s vision and mission. The core values are meant to inspire\, and this training attempts to achieve that purpose by bridging company values to personal values. It also allows a reflective session where Employees can see the usually unseen price of inappropriate values at work. \nPROGRAM CONTENT \n PART 1:  VALUES INTERGRATION AND ENHANCEMENT \n\nGetting To Know Session\nWIIFM – What’s In It For Me (Undestanding What WAVE can do for the employees)\nSetting Workshop House Rules\nSetting Workshop Objectives\nUnderstanding Values\nCompany Values Vs Self Values\nReflection Activities / Visioning Excercises\nWhat is a Vision and Mission\n\n\nIntegrity and Its Price\nMy Company’s Values (Will be based on the CORE Values from SLTC)\n\n PART 2:  ATTITUDE MATTERS \n\nValues VS Attitudes\nHow Varying Perspectives Affect Values\nDiscussion on How Work Attitude affects Altitude\nUnderstanding Attitudes and How We Can Change It\nVideo Study – The Right Attitude\nAttitude VS Skills – Which one is important?\nTurning negative into Positive Attitudes\nThe Circle of Control\nPersonal Action planning: “What Do I Do Differently?”\nFinal Activity\nSelf-Improvement Credo\nReflective and Inspirational Words
URL:https://competad.com/event/work-attitude-and-values-enhancement/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170120T083000
DTEND;TZID=Asia/Shanghai:20170120T173000
DTSTAMP:20260405T210534
CREATED:20160112T202140Z
LAST-MODIFIED:20161123T202346Z
UID:383-1484901000-1484933400@competad.com
SUMMARY:Effective Problem Solving & Decision Making
DESCRIPTION:COURSE DESCRIPTION:  \nSolving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity\, intuition and imagination also\, careful analysis\, diagnosis\, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions. \nLearn the tools and processes to find the right solutions to most/ any problem or situation. \nFinding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps: \nFocusing – Define\, prioritize\, focus and analyze problems.\nIdea Generating – Generating creative & useful ideas\,\napproaches and solutions\nDecision Making – Making the best possible decision\nImplementing – Ensure that solutions are implemented \nThey will learn the techniques that go with each step such as “gap analysis\,” “random stimulation\,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process. \nThe focus of this training may be on group or individual problem solving and decision making or a mixture of both. \n COURSE OBJECTIVES: \nParticipants will be able to… \nFocus on the “true” problem\nEstablish accurate goals for problem solving\nPrioritize problems and decide which problems should get attention \nGenerate ideas quickly\nBreak through barriers and mental blocks\nFind viable solutions \nSort through lots of ideas\nEvaluate alternative courses of action\nMake good decisions so all team members are satisfied\nConsider both risk and benefits in a choice \nAnalyze what needs to be accomplished\nEnsure acceptance of the solutions\nDevelop and use action plans as a group or individually. \nTARGET AUDIENCE: \nAnyone who is involved in deciding business strategies and activities\, managing projects\, or is otherwise responsible for delivering results within an organization\, (e.g. CEO\, CFO\, manager\, supervisors\, etc). There are no prerequisites for this course \nCOURSE OUTLINE: \n\n\n\nWhy a Problem Solving Process?\nWhat is a Problem?\n\nProblem Solving Styles\nProblem Classification\n3 ways to approached problems\n\n\nThe Problem-Solving Model\nProblem Identification Process\nThe Creative Problem Solving Process\nMaking Decisions\nThe Tools of Creative Problem Solving\n\nMind mapping\nFlowchat\nActivity and Role Lane Mapping\nService blue Printing\nFive Why’s Technique\nForce-field Analysis\nCause and Effect Diagram\nFailure Mode and Effects Analysis (FMEA)\n6 thinking hats\n\n\nApplying the Creative Problem Solving Process\nWhat is Decision Making ?\nTypes of Decisions\nDecision-Making Conditions\nBarriers to Good Decision Making\nThe Decision-Making Model\nDecision Making Process\nPlanning & Implementing Process\nDecision Making Tools\nDecision Tree\nThe Kepner-Tregoe Method\n\n\n\nWORKBOOK \nThe workshop workbook is filled with tools that are recipes for solving most / any problem. We treat this book like any recipe book when creating a meal.  In using a recipe book you pick and choose whatever recipes would suit your needs.  Much in the same way\, you could pick and choose the “recipes” in this book that are appropriate for the problem. The participants will learn which “recipes” to select under different circumstances. \nThese recipes are for “rational” problems (a problem as a result of a change) as well as for creative problems (a new situation or opportunity). \nIt is divided up into five sections: \n·         The Stages and Tasks of Problem Solving \n·         Targeting \n·         Idea Generating \n·         Decision Making \n·         Implementing \n 
URL:https://competad.com/event/effective-problem-solving-decision-making/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20170119T083000
DTEND;TZID=Asia/Shanghai:20170119T173000
DTSTAMP:20260405T210534
CREATED:20160815T182301Z
LAST-MODIFIED:20161123T200836Z
UID:572-1484814600-1484847000@competad.com
SUMMARY:Effective Communication Workshop for Technical and Non Technical Professionals
DESCRIPTION:Course description \nThis module is about effectively communicating thru written and spoken language. It includes a review on Common errors in English as well as formats for common written communication. It also has a mini-workshop on presentation to enhance your public-speaking skills\, assertiveness\, and persuasion. \nI. Introduction \nII. Objective \n\nReview Communication Basics\nRe-learn the do’s and don’ts when writing\nLearn about the Effective Thought Patterns used in Speeches\nBe able to practice using Effective Thought Patterns in delivering messages\n\nIII. WIIFM (What’s In It for Me) \nIV. Communication Review 101 (Common Filipino Errors) \n\nSubject-Verb Agreement\nPrepositions\nFilipinisms\nFigures of Speech\nOther Common Errors\n\nV. Written Communication \n\n A Complete Thought (Sentence Construction\, Elements of a good message)\nDon’ts in Writing (Upper Lower Case\, Writing Etiquette\, Jargon etc)\nSpelling (Commonly Misspelled Words)\nPunctuations and Symbols\nEmail and Business Letters\nProject Proposal and Technical Reports\nIncident Reports and System Issue Logs\nTips on Effective PowerPoint Slides\n\nVI. Speech Communication and Presentation \nA. Active Listening and Dyadic (One-on-one) Communication \n\nLet’s Chat (Active Listening in One-on-one Conversation)\nEmpathy and Handling Difficult Conversations\nSpeaking to Your People (How to Give Feedback)\n\nB. Elements of Speech Communication – Vocal Presentation (Understanding what they are and how to use them effectively – Each topic includes activities) \nC. Common Thought Patterns Used In Speech  – Making a Point (Activity+Discussion) \n\nPast-Present-Future\nSTAR (Situation-Task-Action-Result)\nPREP (Point-Reason-Example-Point)\n\nD. Assertiveness \n\nGetting Everyone’s Attention (Effective Hooks)\nThe Faster the Better (Activity to Illustrate Adult Attention Span/Conciseness)\nWhat is My Point? (How to Communicate with Clarity)\nWho is Listening? (Tailor-fitting to your Audience)\nThought Patterns (How Yours and Other’s Thought Patterns Affect Communication)\n\nVI – Debrief and Practical Application: Impromptu Speech
URL:https://competad.com/event/effective-communication-workshop-for-technical-and-non-technical-professionals/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20161013T083000
DTEND;TZID=Asia/Shanghai:20161013T173000
DTSTAMP:20260405T210534
CREATED:20160704T192055Z
LAST-MODIFIED:20160815T185522Z
UID:541-1476347400-1476379800@competad.com
SUMMARY:Employee Empowerment Workshop
DESCRIPTION:Course Description \nA company’s ability to pursue its goals and achieve them is dependent on the willingness of everyone in the organization to work on the goals. Because of this\, 89% of all organizations worldwide spend money on incentives and rewards and recognition in place in hopes of getting people engaged into meeting organizational goals. Despite this\, a lot of companies and businesses still fail to thrive and meet their goals. Why? Shouldn’t rewards and recognition programs be enough to stir the performance of employees? \nEmployee engagement is very well tied up with motivation. Disengaged employees have very poor productivity\, lower sales and output\, and lower customer loyalty. This module attempts to provide managers with some practical approaches and best practices that work well in motivating employees. \nObjectives: \nAt the end of the program\, participants will be able to: \n\nReview a few Motivation Principles and Theories that can help in guiding you about employee motivation.\nUnderstand the steps in getting people’s engagement and why they are important.\nUnderstand how feedback can be empowering and can boost results.\nHave a basic understanding of the principles of instant coaching and how this can apply to the workplace.\n\nWho Should Attend:  \n\nManagers\nLine Supervisors\nDepartment Heads\nBusinessmen\nYoung Professionals\nSales Leaders\n\nTopics to be Discussed:  \n\nCommon Theories of Motivation\nSome Best Practices in getting people’s engagements\nHow to develop underperforming employees.\nUnderstanding the different reactions people’s have when giving and receiving feedback.\nDeveloping a strategy for feedback\n\nCourse outline: \nI – Theories of Motivation \n\nHerzberg Theory of Motivation\nAdam Maslow’s Hierarchy of Needs\nPavlovian Classical Conditioning\n\nII – Getting People’s Engagement \n\nSetting Expectations\nRewards and Recognition\nPositive Communication\n\nIII – Empowering People through Regular Feedback \n\nImportance of Feedback\nReactions to Feedback\nInstant Coaching\n\nIV – Exercises and Final Reflections
URL:https://competad.com/event/employee-empowerment-workshop/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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END:VCALENDAR