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X-WR-CALDESC:Events for 
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DTSTART:20160101T000000
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DTSTART;TZID=Asia/Shanghai:20170606T083000
DTEND;TZID=Asia/Shanghai:20170606T173000
DTSTAMP:20170424T053423Z
CREATED:20170424T053423Z
LAST-MODIFIED:20170424T053423Z
UID:833-1496737800-1496770200@competad.com
SUMMARY:Communications for Employee Empowerment
DESCRIPTION:REGISTER \nCOURSE DESCRIPTION: \nA manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details\, an analytical way of thinking\, excellent customer service\, efficient time management\, an ability to influence people\, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control\, it is definitely one of the things they must influence. As a manager\, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this\, we need to learn proper coaching.\n Most managers\, regardless of the industry they work in\, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees. \nThis module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement. \nOBJECTIVES: \nIn this module\, supervisors and managers will learn:\n • Managing one’s self and attitude for better coaching results\n • How employees think and view work\n • The Power of positive communication\n • What coaching is and how it is done effectively\n • When to use coaching VS reprimand \nMETHODOLOGY: \n• Interactive Discussions\n • Activities and Exercises\n • Real-life scenarios\n • Practice Sessions\n • Multimedia \nWHO SHOULD ATTEND: \n• Any Managers\, Supervisors\, and aspiring managers. \nCOURSE OUTLINE: \nI – Understanding the concept of Coaching\n A. Prerequisites of Coaching \nII – Managing Self and Values Formation\n A. Identifying Your Sphere of Control (Survival Activity)\n B. Guiding Your Employees Through the Sphere of Control \nIII – Understanding Our Employees\n A. What Motivates our Staff\n B. 4 Different Communication Styles\n C. Cycle of Learning \nIV – Customer Service: A Manager’s Way of Thinking\n A. Dimensions of Customer Service (and applying this to coaching)\n B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)\n C. Articulating Positive Intentions (to Motivate Staff Members)\n D. Using Positive Communication11 \nV – Influencing and Empowering Your Staff\n A. The Pygmallion Effect\n B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)\n C. Instant Coaching – Quick Steps/Activity\n D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly) \nVI – Final Activity and Debrief
URL:https://competad.com/event/communications-for-employee-empowerment/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
CATEGORIES:Public Training
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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