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DTSTART;TZID=Asia/Shanghai:20161006T083000
DTEND;TZID=Asia/Shanghai:20161006T173000
DTSTAMP:20160815T183652Z
CREATED:20160115T225559Z
LAST-MODIFIED:20160815T183652Z
UID:394-1475742600-1475775000@competad.com
SUMMARY:Effective Telesales Techniques Workshop
DESCRIPTION:COURSE DESCRIPTION: \nA Telemarketing call can either make or break a company’s success. Because of this\, it is very important that frontline staff members engaged in Telesales have the basic knowledge and skill on how to properly handle outbound calls in order to build the right image for your company. This training module provides ample information and application thru practice on key ingredients that make up a successful Telesales call to ensure that your staff members are equipped with what they need to succeed. \nMETHODOLOGY \nThe session shall be a mixture of interactive discussion and exercises geared to ensure that your associates does not only know how to make effective telesales call\, they also have the skill to apply the knowledge when they perform these activities. \nOBJECTIVES \nAfter going thru this training\, the participants are expected to: \n\nLearn the step-by-step process of an outbound Telemarketing call.\nReview etiquette in making outbound calls.\nLearn to keep your customers on the phone\nLearn basic Objection Handling Techniques\n\n  \nTRAINING OUTLINE  \n\n Getting Ready for Telemarketing\nUnderstanding What It Takes\nReflective Assessment (SWOT)\n\n\n Telephonetiquette\nThe image of Your Voice\nGreeting Your Customer\nRespecting Your Customer’s Time\n\nIII. Keeping Your Customer on the Phone (Rapport Building) \n\nVocal Tone\nPositive Phrasing\nListening to Your Customer (And how to show it)\n\n\n The ABC of Objection Handling\nAcknowledgement\nBridging\nClosing the Deal\n\n\n Call Simulation\n\n 
URL:https://competad.com/event/effective-telesales-techniques-workshop-2/
LOCATION:Marsk Training Room\, Marsk Building\, Aurora Boulevard corner Balete Drive\, Quezon City\, NCR\, 1111\, Philippines
ORGANIZER;CN="COMPETAD Training and Professional Development Services":MAILTO:publictraining@competad.com
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