Effective Risk Management Seminar

COURSE DESCRIPTION:

All businesses, big or small, have risks associated with the rewards and goals that they target. Minimizing the risks without sacrificing the rewards and project goal is a critical skill and employee/business must have. One of the many reasons why a project/business fails is because of their failure to provide proper risk management. Learning on how to the risk management process works will be advantageous.

Along the road to achieve your goal, it is now always negative risks. Positive risks are called opportunities. It is not that easy to decide to grab that opportunity. Opportunities should be properly handled to achieve optimum outcome. There are many times where lack of planning and opportunity management resulted to wasted opportunities. It is important to know how to properly approach an opportunity and get maximum results.

As we enter a new normal due COVID-19 pandemic resulting to aggravated risks, uncertainties and opportunities on employees, employers, and/or business operations. We need a deeper understanding on how to manage those risks, uncertainties and opportunities and be equipped with

COURSE OBJECTIVES: At the end of the module, the participants should:

Discuss the Importance of Risk Management
Learn to Identify, Analyze and Treat Risks
Learn Risk Mitigating methods
Read and create risk register
Learn to manage risk and create a treatment plan

COURSE TOPICS:

Teaser/Intro (1.5 to 2 Hours)

Importance of knowing “what can go wrong?”
Effects of uncertainty
Should we just grab these opportunities?
Things we can do to reduce or eliminate risks

Session 1: Risk Identification (1.5 to 2 Hours)

What is a Risk?
1. Risk
2. Issues
3. Crisis
Importance of Risk Management
What is an Opportunity?
1. Leads vs Opportunity
Identifying Risks and Opportunity
1. Sources of Risk
2. Sources of Opportunities
Strategies for Identifying Risks and Opportunities

Session 2 – Risk Assessment (1.5 to 2 hours)

Risk Appetite
1. Assessing Risk Appetite
2. Risk Appetite Tolerance
3. Altering Risk Appetite
Assessing Risks and Opportunities
1. Assessing Opportunities
2. Assessing Risks
Risk Analysis
1. Risk Severity Matrix
2. Risk Register
Risk Handling

Session 3 – Managing Risks (1.5 to 2 hours)

Risk Mitigation
Risk and Opportunity Treatment Plan
1. Risk Elimination
2. Re-allocation of Risk Ownership
3. Modification of Risk Exposure
Managing Innovation
Evaluating Risks and Opportunities
1. Real Options
2. ROI and NPV Calculations
Risk Monitoring and Control.

Registration Instructions:

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to publictraining@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy. For free events, you will not receive a Statement of Account. The process will stop here.
3. For paid sessions, follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip, if applicable.
5. If you need an official Billing Invoice for paid sessions, please call us at (02) 34333342 or click here for alternative numbers.

WAVE (Work Attitude and Values Enhancement)

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OBJECTIVES:

This 8-hour program is created to set your employees on fire and keep them motivated and with the right attitude. The module is designed to help employees see the value of their work and increase their awareness of their personal and corporate values.

The discussions center around reflecting on company core values and how they contribute to the attainment of the company’s vision and mission. The core values are meant to inspire, and this training attempts to achieve that purpose by bridging company values to the employee’s personal values.

This specially designed “WORK ATTITUDES AND VALUES ENRICHMENT Program” aims to allow YOUR COMPANY employees to:
1. Understand what we stand for (our values) as an organization
2. Have greater insight into ourselves and how we affect our co-workers
3. Reflect and determine how we can contribute to achieving the company vision.
4. Link personal values with company values
5. Facilitate the achievement of greater insight into themselves and how they affect YOUR COMPANY.
a. Increase personal commitment to live out behaviors that demonstrate their foundational values.
b. Increase commitment to assist others (within their sphere of influence) live out the values.
6. Turn negative into positive, helpful attitudes.
7. Provide opportunities for knowing others, bonding and fun.

METHODOLOGY:

This workshop is highly interactive with group and individual reflective exercises, facilitator-led discussions and immediate applications for an audience of up to 30 participants.

PROPOSED PROGRAM CONTENT:

Introduction to Workshop
Expectation Setting and Intro to Workshop Flow by Facilitator (20 mins)
Getting-to-know-you Exercise

COURSE OUTLINE

MODULE 1: VALUES INTERGRATION AND ENHANCEMENT
• Reflection on Company’s Vision and Mission
• Discussion on Vision and how we help our company achieve our vision
• Understanding Values
• Values discussion (behaviors aligned and misaligned to values)
• Reflection questions on supporting desired values

MODULE 2: HOW ATTITUDES AFFECT WORK AND OTHERS
• Video Case Study on the Importance of ‘Choosing Your Attitude’
• Discussion on How Work Attitude affects Altitude
• Reflection Activity in Knowing Oneself and How their Attitudes Affect Relationships with Others in the Company
• Team Activity in Helping Others get a Bigger Dimension of Themselves and have a better attitude
• Turning negative into Positive Attitudes
• Personal Action planning: “What Do I Do Differently?”
• Closing Video Case Study on Overcoming Personal Handicaps

Rapport Building through Effective Communications

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COURSE DESCRIPTION:

In the current time, it matters not only what you say. Saying it the right way also matters. Influential individuals are those that not only convey information, but also those that are able to inspire and motivate. When presenting your business or product, it is usually very important that you know how to say things positively. Being in sales, and even in non-sales careers require that you know how to build rapport. It is very easy to get into a business meeting and lose the sale out of lack of rapport.

In this module, we explore how your communication style and positive phrasing can help you build rapport whether it is to clients, your officemates, your boss, new friends, or others. It will allow you to discover new approaches in starting good business relationships, and sometimes even friendly ones, with people.

METHODOLOGY:

Interactive Classroom discussion, multi-media (optional), exercises, and activities.

WHO SHOULD ATTEND:

Managers, Supervisors, Office Staff, Sales Personnel, Customer Service Staff, Public Speakers, Counselors, and any others whose work includes talkingh to people.

COURSE TOPICS:

I – Understanding Rapport
A. What is rapport?
B. Importance of rapport
C. Factors that affect Rapport

II – Conversational/Verbal Communication Skills
A. Listening Skills
B. Showing Your Listening Skills
C. An Empathy Statement

III – Breaking the Ice (Starting the Building-rapport process)
A. Initiating Small Talk
B. Display Listening Skills to Find Common Interest
C. Be Conscious of Your Non-Verbal Cues
D. Show Empathy
E. Use some Humor

IV – Positive Phrasing
A. Words to Use to convey positivism
B. Words to avoid
C. Common Scenarios Exercises

V- Final Activity and Workshop Debrief

Effective Customer Service Skills

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COURSE DESCRIPTION:

Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer service professionals. In this course, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.
In this dynamic, highly interactive workshop, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.

OBJECTIVES:
At this program’s conclusion, participants should be able to:

• Describe exceptional customer service.
• Identify the benefits of great customer service.
• Recognize barriers to the delivery of outstanding customer service.
• Adapt to specific customer behavior styles.
• Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
• Learn techniques for dealing with angry or upset customers.
• Develop a personal action plan to improve customer-service skills.

COURSE OUTLINE:

Module 1
– Definition of customer service
– Identify your customers
– Customer expectations
– Customer service objectives
– Customer service mission statement

Module 2

– Customer service skills
o Listening
o Anticipate
o Solution provider not a problem solver
– Handling a complaining client
o LEAP (listen, organize, apologize, provide solution)
o Plus F (feedback)
– Managing difficult situations

Module 3

– Customer Expectations
– Customer communication
– The Advantages and Disadvantages of Communication Tools
– Understanding Telephone/Cellphone Etiquette & Netiquette (Internet, Emails)
o Telephone Techniques
o Email ettiqutte
– Customer management

TLC (Think Like a Customer) – A Customer Service Thinking

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COURSE DESCRIPTION:
Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer service professionals. In this course, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.

In this dynamic, highly interactive workshop, you will learn what is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.

OBJECTIVES:
In this program, participants should be able to:

   Describe exceptional customer service.
   Identify the benefits of great customer service.
   Recognize barriers to the delivery of outstanding customer service.
   Adapt to specific customer behavior styles.
   Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
   Learn techniques for dealing with angry or upset customers.
   Develop a personal action plan to improve customer-service skills.

COURSE OUTLINE:

Module 1
   Definition of customer service
   Identify your customers
   Customer expectations
   Customer service objectives
   Customer service mission statement

Module 2
   Customer service skills
   Listening
   Anticipate
   Solution provider not a problem solver
   Handling a complaining client
   LEAP (listen, organize, apologize, provide solution)
   Plus F (feedback)
   Managing difficult situations

Module 3
   Customer Expectations
   Customer communication
   Understanding Telephone/Cellphone Etiquette & Netiquette (Internet, Emails)
   Telephone Techniques
   Email ettiqutte
   Customer management

Registration Instructions:

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Win Win Negotiation Skills In Purchasing: Negotiate, Not Bargain!

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COURSE DESCRIPTION:

Most purchasing professionals think they are negotiating when in fact they are only bargaining. Is there a difference? Obviously! This is because bargaining is only one part of negotiating. The end result is most purchasing professionals get a poorer deal than they deserve.

Make no mistake about it; suppliers are going to negotiate even harder than ever before in the current difficult market conditions. The inability to negotiate properly is going to be very expensive to the company.

COURSE OBJECTIVES:

The overall objective of this two-day session is to impart the essential negotiation competencies to secure businesses on improved terms and conditions. It will also ensure that purchasing professionals are not “taken for a ride” by their customers.

WHO SHOULD ATTEND:

This course/training is designed for those responsible for planning, analysis, control, and direction of the purchasing department. Representative titles include vice president or director of purchasing or director of logistics, buyers, branch managers, account managers and seasoned regional logistics managers and account executives, sales representatives. This session is equally applicable for those managing sales processes for services/products.

COURSE OUTLINE:

The business case to negotiate

Comparing negotiation with other resolution methods

Common pitfalls that purchasing professionals fall into and how to avoid them

The use of power in negotiation

When NOT to negotiate

Understanding own negotiation tendencies

Strategies to improve and move away from our tendencies

The phases of negotiation

The 3 Ps

Principles that good negotiators use

Knowing where your company stand in the supplier’s eyes and implication on negotiation strategy

Please fill the information below should you wish to register to any of our public training schedules.

Public Training Application Form

* indicates required field

First Name:*

Middle Name:

Last Name:*

Email:*

Company Designation:

Contact Number:*

Training Title (Please copy from your Source):*

Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*

Company Name:

Company TIN (for receipt purposes; company sponsored):

Company Address:

Contact Person (e.g HR, Supervisor):

Contact Person Email (if other than participant):

Company Phone (local of the contact person):

Dietary Restrictions (if applicable):

Business Style (for receipt purposes; company sponsored):

Please Indicate how you learned about COMPETAD:

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Thermographic Surveying with Hands-On (Thermal Imaging)

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COURSE DESCRIPTION:

Infrared Thermography is one of the most valuable tools available for inspecting electrical systems. Too often, however, the use of the technology falls short of its potential full value. Why? A primary reason is our failure to understand the basic heat transfer science involved and, thus, misinterpret the thermal signature of a component possibly headed toward heat-related failure.
This course will present case studies that present real problems that the thermographer will experience in the field. This course objective is to give a proper training to engineers engage in this field, giving them a good understanding of radiation laws and parameters to take into consideration when carrying thermographic inspections and measurement. Participants learn to avoid costly mistakes.

TARGET AUDIENCE:

    1. New Thermographer Surveyors.
    2. Those intending to buy or use Infrared Thermography.
    3. Service Providers providing Infrared Thermography services; and
    4. Maintenance Engineers who are interested to learn Infrared Thermography as an advance tool in maintaining their own facility/assets.

COURSE OUTLINE:

      1. Infrared Safety.
            a. Blast Hazard.
            b. PPE.

      2. History of Infrared Thermography.
            a. Electromagnetic Spectrum.

      3. Uses and Applications of Infrared Thermography

      4. Thermal Instrumentation Overview.
            a. Contact Sensor.
            b. Non-Contact Sensor.
            c. How does Infrared Camera work?

      5. Basic Thermal Science
            a. Definition of Heat.
            b. Temperature vs. Heat.
            c. Temperature Defined.
            d. Units for Measuring Temperature.
            e. Absolute Temperature Scales.
            f. Relative Temperature Scales.

      6. Basic Heat Transfer
            a. Direction of Heat Flow
            b. Conduction
            c. Convection
            d. Evaporation / Condensation
            e. Radiation
                  i. Black Body
                  ii. Real Targets

      7. The Infrared Camera Measurement Functions
            a. Level
            b. Span
            c. Isotherm
            d. Spot Meter
            e. Area Function
            f. Image Capture

      8. Thermal Image Interpretations & Shooting Techniques
            a. High Emissivity
            b. Low Emissivity
            c. Thermal Gradient
            d. Thermal Analysis
            e. Thermal Tuning
            f. Palettes
            g. Reflection Recognition
            h. Avoiding Spot Reflection

      9. Reporting and Documentation.
            a. Methodology.
            b. Qualitative Analysis
            c. Quantitative Analysis
            d. Elements of Good report.

      10. Summary: Difficulties of Inspecting Electrical components.
            a. Low Emissivity/High Reflectivity.
            b. Load.
            c. Convective Cooling.
            d. Thermal Gradient.
            e. Ambient Air Temperature.

Registration Instructions:

Time and Stress Management Workshop

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COURSE DESCRIPTION:
When stressed, an individual’s performance drops. His productivity lowers. His health suffers. When employees are stressed, it may result to poor business performance. With our Time and Stess Management Module, you can help employees increase their stress thresholds as they learn to understand stress and why it can affect them.

One of the major sources stress would be deadlines and ineffective management of time. Because of this, the module covers topics in managing time effectively. This way, you can minimize your stress in managing deadlines and you can lead your way to a productive work day every time.

COURSE OUTLINE:

Module 1: Understanding Stress
   A. Statement of Course Objectives
   B. What is Stress?
   C. Facts About Stress (The interesting Ones)
   D. What are the Types of Stress? Eustress Vs Distress

Module 2: Your Stress – Doing Something About It
   A. Stress Self Check (Activity)
      1. Our Daily Stressors (Discussion of Some Day-to-Day Stress Sources)
      2. Burn Out VS Rust Out – Reactions to Stress (Activity)
   B. Adapting to Stress (Coping Styles)
   C. Activity: Creating A Stress Management Plan
   D. Lifestyle Changes
      1. Laughter
      2. Accessing Social Support
      3. Deep Breathing, Meditation, Visualization, and Yoga
      4. Exercise
      5. Sleep
      6. Balanced Diet

Module 3: Time Management
   A. Statement of Course Objectives
   B. What is time Management?
   C. Why do we need to manage time?

Module 4: Taking Action
   A. Biorhythms
   B. Procrastination
   C. Prioritization
   D. Effective Activity Planning
   E. Workspace Management
   F. Managing Daily Interruptions
   G. Delegation
   H. Debrief and Final Activities

Registration Instructions:

Change Management Leadership Module (Guiding People through Changes)

This Module shall help business leaders in forming effective groups. This module is for companies with consistent changes, shuffling teams, merging programs, merging departments, and other such changes. It provides insights about how changes happen, what predictable stages it has, and how managers and supervisors can guide their direct reports thru such changes and minimize any costly business impacts caused by changes.

I – Introduction of Participants

II – Objectives and Topic Introduction

1. What is Change Management and why is It Important?
2. What are Some Effects of failure to manage people thru changes?
3. Premises of Change
4. Activity: Group Flipchat Activity (Process Change, People Change, Technological Change, Cultural Change)

III – Challenge of Integration (Putting together individuals into a single unit)

1. Symptoms of a Merger Drift (Discussion+Activity)
2. Adjustment Period (Apathy, preoccupation in the past, lack of commitment, resistance to change, etc.)
3. Dealing with New Team Members
4. Getting Back to Work
5. People’s Responses to Change (Discussion+Activity)
6. The ready
7. The Wanting
8. The Wrung Out
9. Steps in Building Our New Team and Moving On
10.How People Cope (Activity)

IV – The Stages in the Transition Process (What each step is and what to do in each)

1. Routine
2. Change
3. Acceptance and Denial
4. Letting Go
5. Confusion
6. AHA
7. Verification
8. Renewal

V – Debrief: Activity to identify where in the change process stages the participants are and how they can cope at that stage to get to the stage of renewal

Please fill the information below should you wish to register to any of our public training schedules.

Public Training Application Form

* indicates required field

First Name:*

Middle Name:

Last Name:*

Email:*

Company Designation:

Contact Number:*

Training Title (Please copy from your Source):*

Training Date (Indicate the preferred date among the choices in the Public Training Calendar):*

Company Name:

Company TIN (for receipt purposes; company sponsored):

Company Address:

Contact Person (e.g HR, Supervisor):

Contact Person Email (if other than participant):

Company Phone (local of the contact person):

Dietary Restrictions (if applicable):

Business Style (for receipt purposes; company sponsored):

Please Indicate how you learned about COMPETAD:

CAPTCHA Code:*

Effective Problem Solving and Decision Making

Course Duration: 2 Days

Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.

Learn the tools and processes to find the right solutions to most/ any problem or situation.

Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps:

Focusing – Define, prioritize, focus and analyze problems.
Idea Generating – Generating creative & useful ideas,
approaches and solutions
Decision Making – Making the best possible decision
Implementing – Ensure that solutions are implemented

They will learn the techniques that go with each step such as “gap analysis,” “random stimulation,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process.

The focus of this training may be on group or individual problem solving and decision making or a mixture of both.

Objectives:

Focus on the “true” problem
Establish accurate goals for problem solving
Prioritize problems and decide which problems should get attention
Generate ideas quickly
Break through barriers and mental blocks
Find viable solutions
Sort through lots of ideas
Evaluate alternative courses of action
Make good decisions so all team members are satisfied
Consider both risk and benefits in a choice
Analyze what needs to be accomplished
Ensure acceptance of the solutions
Develop and use action plans as a group or individually.

Methodology:

Individual Assessments
Use of participant manual/worksheets
Use of a combination of presentation and group activities
Story telling of real-life situations
Interactive group discussions
Challenging the thinking of participants
Providing input to participants’ real-life situations

Who Should Attend:

Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc). There are no prerequisites for this course