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Communications for HR

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COURSE DESCRIPTION:

As an HR practitioner, a great deal of our responsibility depends on our ability to communicate. We communicate through writing; we send email, memo, and even create our company code-of-conduct. In the process, we also speak to different individuals. If you are in a multinational company, you may also need to speak with executives from other parts of the globe. Up to 70% of our communication process will likely be in English. The way we use English, spoken or written, affects the way others perceive us. Perception is importance as this is a rudiment for good credibility. For this reason, it is important that we know how to communicate professionally in all levels.
      
In our four-hour program, Communications for HR, we will talk about some areas of communication often overlooked such as how we communicate in English, how we write our email and business correspondents, and how we can effectively use our verbal communication to influence other employees.
      
COURSE TOPICS:
I – Reviewing our English
      A. How Our English Came To Be
      B. The Challenges of English
      A. Filipinism
      B. Subject-Verb Agreement
      C. Prepositions
      D. Tenses
II – Email
      A. A Reintroduction (Parts of the Email)
      B. Netiquette – Email Customs, Convention, and Etiquette
      C. Out of the Office Messages
III – Your Body Language
      A. Do’s and Don’ts
      B. Reading Non-verbal Queues During Employment Interviews
      C. Power Poses
IV – Vocal & Verbal Communication
      A. Volume, Pitch, Pace, and Pronunciation
      B. Positive Phrasing Tips
V – Listening Skills
      A. Non-Verbal Nods
      B. Paraphrasing
      C. Seek First to Understand

Grass

 

Registration Instructions: 

1. Fill out the registration form by clicking here.
2. You may also download the word attachment in the link and send it to publictraining@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your learning investment deposit.
5. Send the scanned copy of the signed Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02)34333342.

Effective Communications, Positive Phrasing, and Rapport Building

In the current time, it matters not only what you say. Saying it the right way also matters. Influential individuals are those that not only convey information, but also those that are able to inspire and motivate. When presenting your business or product, it is usually very important that you know how to say things positively. Being in sales, and even in non-sales careers require that you know how to build rapport. It is very easy to get into a business meeting and lose the sale out of lack of rapport.

In this module, we explore how your communication style and positive phrasing can help you build rapport whether it is to clients, your officemates, your boss, new friends, or others. It will allow you to discover new approaches in starting good business relationships, and sometimes even friendly ones,  with people.

 

Topics:

I – Understanding Rapport

  1. What is rapport?
  2. Importance of rapport
  3. Factors that affect Rapport

II – Conversational/Verbal Communication Skills

  1. Listening Skills
  2. Showing Your Listening Skills
  3. An Empathy Statement

III – Breaking the Ice (Starting the Building-rapport process)

  1. Initiating Small Talk
  2. Display Listening Skills to Find Common Interest
  3. Be Conscious of Your Non-Verbal Queues
  4. Show Empathy
  5. Use some Humor

IV – Positive Phrasing

  1. Words to Use to convey positivity
  2. Words to avoid
  3. Common Scenarios Exercises

V- Final Activity and Workshop Debrief