Leadership and Supervisory Training

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COURSE DESCRIPTION: Getting ready to take a leadership role is a very challenging transition for anyone. Even when you have already been in a leadership function for some time, change can still set you off-balance. Dealing with a different set of people can be a stressful experience. A new role is always something that can upset our routine. Being a new leader for a team of people who used to be your colleagues can also be challenging. While change can make us feel helpless as if wandering into the unknown, there are also some predictable aspects to change.

In this module, we will explore these as well as other principles that can help you navigate through this journey. We will attempt to understand how it is to influence people, coach them, and develop their skills. We will also identify their differences in communication styles and know how to respond as a leader. We will explore how coaching can empower people and help them feel a sense of accountability in what they do. The approach shall be loosely based on some concepts from the “7 Habit of Highly Effective People” by Stephen Covey, but we shall have it tailored to the Filipino experience.

COURSE METHODOLOGY:  There will be interactive discussions about interesting topics and approaches in leadership. The participants shall be given an opportunity to greatly interact with other participants. There will be sharing of anecdotes and case-studies to make the concepts understandable for a wider audience. Brain-storming sessions, rapid-fire sessions, as well as group reporting shall also be utilized to draw class participation. Multi-media can also be optionally used as appropriate to highlight important topics in the course. The session will run for 8 hours.

WHO SHOULD ATTEND:
     A. Anyone who is interested in learning more about leadership
     B. Managers who would like to learn to empower people through coaching
     C. Experienced managers who coach new supervisors as their direct-reports
     D. New leaders and potential leaders who are about to take the next step

COURSE OUTLINE:

  1. Paradigm Change. A discussion about the changes in perspective one needs to take as a leader in order to take away the rank-and-file mindset. This shall help employees realize that, as a leader, their skill is secondary to their ability to hone other’s skills.
  2. Managing Perception. One of the challenges of a new leader is how to change other’s perspective of you especially when you have just moved up from the ranks. We shall explore how you can make use of this an advantage in your new role.
  3. Understanding Proactiveness. All leaders must have the ability to proactively think of solutions. In this segment we shall explore Stephen Covey’s Habit #1 and use it in our Filipino Experience. We will explore how, when faced with challenges, we should manage our focus and energy.
  4. Communication Styles and Leadership. We shall discover our own communication style and explore the varying communication styles of employees. Then, we shall discover how we can lead each effectively.
  5. We shall define and understand influential coaching then, learn how it should be done efficiently in the office (How often, how to prepare, what to discuss). We will break the usual notion that coaching is about talking and giving information. We will make use of positive communication and discover how it can make a difference for our employee management. Then, we will learn how to coach people by empowering them with decision making and taking action. We will discuss how to use effective probing in order to uncover real-root causes of under performance. Then we will also learn how we can use questions to guide our employees to lasting change. We will relate this to the concept of Habit #5 in Covey’s book.

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Registration Instructions: 

1. Fill out the registration form by clicking here.
2. You may also download the word attachment in the link and send it to publictraining@competad.com
3. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration.
4. Follow the instructions in the statement of account and complete your learning investment deposit.
5. Send the scanned copy of the signed Statement of Account and your deposit slip.
6. Should you need an official Billing Invoice, please call us at (02)34333342.

Five Important Life-Lessons for Leaders

Leadership is a skill that we can learn throughout our lifetime; it never stops. In the same way that other professions require some form of continuous learning, being a professional leader also means that we have to keep an open-mind and a thirst for learning. No one can claim that they already know everything there is to know about it. As people change and as new generations get introduced to the workforce, getting a new perspective in leadership is always a good idea.

For business leaders, the task of leadership becomes extra challenging because of the need to juggle your ability to manage people and company resources. You need a mix of creative leadership as well as adherence to processes and procedures. You also need to be aware of the business, legal, and psychological impacts of your actions.

In this article, we have collated five items that are important lessons for leaders so you may reflect on how you can improve in these different areas regardless of your tenure and experience.

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Inspire Teamwork. Effective leaders are not those who always speak in terms “me.”  This is not because he avoids using the first-person pronoun when he speaks. Inspiring team work is about influencing people to think in terms of “we” – the team. It is about making the team understand the function that everyone needs to fulfill. When a leader inspires team work, the members do not dodge accountability. They feel answerable to their actions and lack thereof. To achieve this, a leader must be able to give credits to the members for their accomplishments. Leaders who are credit grabbers will never be able to inspire teams. Instead they will breed distrust and resentment among their members.

Build Self-Esteem. As a leader, you set the intensity for your employees’ attitude at work. Employees usually build a positive work attitude when they are happy with what they do. This happiness can be closely associated with their self-esteem. In business, your clients, previous and current employees, competitors, family, and even friends may give you dozens of criticisms. This goes the same to each of your employees. More often than not, criticisms are very stressful to hear. Sam Walton, the founder of Wal Mart says that employees need to have a good self-esteem in order to be effective at work. Constantly criticizing and pointing out their flaws and short-comings is a guaranteed way to lower their morale and performance. Even Richard Branson, owner of Virgin Group of Companies, says that leaders should always “look for the best in people”. This is easier said than done. While it is helpful to provide feedback to employees, make sure that you do not exclusively about short-comings. Little achievements need to be celebrated, too. When you do this, you reciprocate your employees’ trust. When you give trust to your employees, you teach them to have trust in their own abilities, too. This builds their self-esteem and inculcates a sense of “i-can-make-a-difference” in them, allowing them to become more driven and results-oriented.  

Encourage Other’s Development. Leaders should aim for their employees’ success. They should encourage them to be the best they can be. True leaders help their direct reports get promoted. Looking out for people’s best interest and growth helps you build a more positive relationship with them. The moment that a leader feels scared that their employees can get better than them is the moment they fail as a leader. True leaders don’t create more followers; they create more leaders. This is because true leaders are hard to find. The more leaders you have in your company, the better equipped your company will be for growth. The more growth your company has, the better opportunities you create for yourself and your employees, too. Employees are like seedlings; it is the leader’s job to nurture them, water them, cultivate them, and watch them grow. As a leader, you need to mentor people: coach them, help them make decisions, allow them to learn from mistakes, guide them to reflect on their actions, and help them celebrate their little successes.

Learn to Effectively Communicate. Needless to say, none of the things a leader must do can be accomplished without communication. Getting people onboard and aligning them to the goals are essential in accomplishing anything. As you go through the journey, you also need to ensure that everyone is in the loop with what is going on. Understanding and discussing your milestones and challenges as a group is truly very crucial. Making everyone understand the big picture also greatly impacts the results of any given task. As a leader, you should allow an avenue for open-communication, sharing of suggestions, and brainstorming. Efficient means of communication using different technologies is a vital part of this process. Sometimes, leaders do not even step out of their comfort zone to adjust to the new workforce. The Millenials and Generation Z workers, a huge part of our workforce now, are fond of technology. As leaders, we should be able to make use of this available means of communications. Using a mode of communication that people understand, people can relate to, and people are passionate about is truly very effective.

Listen. Many leaders claim that they listen, however, they truly don’t. They only listen to respond rather than to understand. As Stephen Covey shared in his book, “Seek first to understand then be understood…” This is a very powerful way of getting the best out of people. Great ideas can come from the most unlikely employees. In order to tap into these, a leader must learn to genuinely listen. If a leader fails to listen, then you will be surrounded by people who have nothing to say. Many experienced leaders feel that there is not much to hear as they think that they have already heard everything. But one thing is sure; there is always room for learning when you listen. Listening builds a good relationship with your employees; it helps them feel empowered and it helps you as the leader become more influential to them.

These five may not be exhaustive of all the important life lessons a leader must learn, but we feel that these are most important. If you are able to learn these lessons, it can truly take you a long way into your leadership journey.

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For more information about enriching your leadership stay tuned for more of our articles. You may also attend one of our training or workshop. Please check our calendar for more information. You can also contact us directly. 

Unleashing Your Effectiveness (based on the 7 Habits of Highly Effective People – Workshop)

Unlocking Your Effectiveness and Unleashing Your Potentials

DESCRIPTION:

This training is designed to help individuals improve their productivity and overall success in implementing plans and converting them into action. This is largely based on Stephen Covey’s book, 7 Habits of Highly Effective People. This session will tackle these seven habits and also provide the participants with activities that will help them integrate the concepts into their work and family life.

 

OBJECTIVE:

At the end of the session, participants are expected to:

  1. Understand and be able to explain the habits that will make them successful and effective at work.
  2. Understand the importance of prioritization in successfully achieving goals.
  3. Realize the power of Teams and how you can navigate through its dynamics
  4. Be motivated to push for a lasting change in their personal and interpersonal growth.

COURSE OUTLINE:

I – Introductions

II – Improving Effectiveness

  1. Pro-activeness
  2. The four Unique Human Gifts
  3. Circle of Concern and Circle of Influence
  4. Taking Responsibility
  5. Begin With the End in Mind
  6. Developing Your Personal Mission Statement
  7. Goal Setting
  8. First Things First
  9. Prioritization Exercise
  10. Understanding Your Rhythms
  11. Win-Win Approach
  12. A Case Review: Integrity, Maturity, and Abundance
  13. A Cooperative Vs A Competitive Arena
  14. Seek to Understand, then be Understood
  15. Listening Skills Activity
  16. Four Ways We Usually Listen
  17. Synergize
  18. A Habit of Cooperation
  19. Understanding the Path of Synergy
  20. Sharpen the SAW
  21. Aspects of Sharpening Yourself
  22. The Importance of Renewal

III – Reflections and Final Activities

  1. Learning Logs
  2. Sharing New Values
influential coaching

Coaching for Performance (Influential Coaching Techniques)

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COURSE DESCRIPTION:

A manager’s task is very demanding as it requires a very wide array of skill sets and competencies. You need to have superb attention to details, an analytical way of thinking, excellent customer service, efficient time management, an ability to influence people, and many more. One of the most important aspects of being a manager is understanding how your employees carry out tasks and what attitudes they have toward the job. While none of these are within a manager’s direct control, it is definitely one of the things they must influence. As a manager, it is important to realize and accept that you have a significant responsibility in influencing your employees. To do this, we need to learn proper coaching.
Most managers, regardless of the industry they work in, believe that coaching is only about telling their employees what to do. This sometimes results to failure. This guide to coaching allows managers to see beyond that common notion and understand the full scope of what constitutes effective coaching. The module shall equip both supervisors and managers with the know-how to effectively coach their employees.

This module aims to helps managers (1) improve employee performance by effectively and positively communicating to their employees (2) minimize the need for “employee baby-sitting” by influencing employees and stomping out their learned helplessness (3) potentially minimize attrition by effectively managing employee morale and empowerment (4)build a positive working environment by knowing when to use positive reinforcement and negative reinforcement.

OBJECTIVES:

In this module, supervisors and managers will learn:
• Managing one’s self and attitude for better coaching results
• How employees think and view work
• The Power of positive communication
• What coaching is and how it is done effectively
• When to use coaching VS reprimand

METHODOLOGY:

• Interactive Discussions
• Activities and Exercises
• Real-life scenarios
• Practice Sessions
• Multimedia

WHO SHOULD ATTEND

• Any Managers, Supervisors, and aspiring managers.

COURSE OUTLINE:

I – Understanding the concept of Coaching
A. Prerequisites of Coaching

II – Managing Self and Values Formation
A. Identifying Your Sphere of Control (Survival Activity)
B. Guiding Your Employees Through the Sphere of Control

III – Understanding Our Employees
A. What Motivates our Staff
B. 4 Different Communication Styles
C. Cycle of Learning

IV – Customer Service: A Manager’s Way of Thinking
A. Dimensions of Customer Service (and applying this to coaching)
B. Do’s and Don’ts – What to Say and What Not To Say (when talking to our staff)
C. Articulating Positive Intentions (to Motivate Staff Members)
D. Using Positive Communication11

V – Influencing and Empowering Your Staff
A. The Pygmallion Effect
B. Instant Coaching VS Reprimanding – Which one is appropriate? (3 Factors Affecting Performance)
C. Instant Coaching – Quick Steps/Activity
D. Communicating Our Staff Member’s Opportunities (Correcting Undesired Behaviors Properly)

VI – Final Activity and Debrief

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Registration Instructions: 

1. Fill out the registration form by clicking the link on top of this page. You may also download the MS Word attachment send it to training@competad.com
2. Our admin team shall send you shortly the Statement of Account/Confirmation of registration. Sign the statement of account to conform and finalize your registration and email the soft copy.
3. Follow the instructions in the statement of account and complete your payment.
4. Send the scanned copy of the Statement of Account and your deposit slip.
5. Should you need an official Billing Invoice, please call us at (02) 4333342 or click here for alternative numbers.

Intermediate Leadership and Supervisory Skills (Building Skills and Motivating)

Course Description:

This course provides a hefty discussion on how to take the next step and make big decisions. It allows leaders to revisit their perspectives and see a holistic and balanced approach to handling varying business situations and making decisions. It also gives a clearer understanding of where their place is in the business and how they can influence people through changes.

I – Statement of Objectives

  1. Understanding One’s Values and the Business Values
  2. Knowing One’s Place in the Business
  3. Knowing How to Effectively Supervise Others
  4. Understanding Change Management

II – Course Module

A. Module I: Aligning Me to my Company

  1. Understanding Personal Values
  2. Circles of Control
  3. How Do I Supervise (A Review of a Supervisor/Manager’s Responsibility)
  4. Coaching Too, Not Just Supervision
  5. Face Time (Moments of Truth)

B. Module II: Understanding Business Dimensions

  1. Human Dimension
  2. Business Dimension
  3. Hidden Dimension

C. Setting Goals

  1. SMART Goals
  2. Helping Other Set Goals

D. Leadership Behavior

  1. The Learning Cycle
  2. Building Commitment (Levels of Commitment)
  3. Directing and Supporting

E. Change Management (Leading Others Through Changes)

  1. The Stages of Change
  2. People’s Responses to Change
  3. Steps in Building Your Team and Moving On

Please fill the information below should you wish to register to any of our public training schedules.
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Leadership and Supervisory Skills (Basic and Advanced)

Course Duration: 1 Day

This course provides a hefty discussion on how to take the next step and make big decisions. It allows leaders to revisit their perspectives and see a holistic and balanced approach to handling varying business situations and making decisions. It also gives a clearer understanding of where their place is in the business and how they can influence people through changes. This module also helps leaders see their role as a mentor, a counselor, a coach, and someone who inspires. 

Objectives:

  • To help leaders/supervisors understand their place in the business as well as how their values are important to the organization.
  • To realize the importance of looking at things one can control.
  • To learn how to set SMART Goals
  • To learn how to guide and inspire others.
  • To understand how people react to change and how leaders can deal with those reactions.
  • To learn the importance of feedback.

Methodology:

  • Self Assessments
  • Activities
  • Video Clips
  • Interactive Group Discussions
  • Sharing and Story-telling
  • Worksheets
  • Fun Discoveries

Who Should Attend: 

Anyone leading a team and influencing people to deliver results for their business.

Please fill the following information so we can customize your training. Please be as honest as possible because this will help us ensure the high quality of our tailored Leadership program. If you have questions, please call our hotline at (02)4333342.
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