Effective Problem Solving and Decision Making

Course Duration: 2 Days

Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.

Learn the tools and processes to find the right solutions to most/ any problem or situation.

Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing…by solving problems. They will learn how to find solutions using 4 steps:

Focusing – Define, prioritize, focus and analyze problems.
Idea Generating – Generating creative & useful ideas,
approaches and solutions
Decision Making – Making the best possible decision
Implementing – Ensure that solutions are implemented

They will learn the techniques that go with each step such as “gap analysis,” “random stimulation,” and “decision making analysis”. They will develop awareness and understanding of the need to use a problem solving process.

The focus of this training may be on group or individual problem solving and decision making or a mixture of both.

Objectives: 

  • Focus on the “true” problem
  • Establish accurate goals for problem solving
  • Prioritize problems and decide which problems should get attention
  • Generate ideas quickly
  • Break through barriers and mental blocks
  • Find viable solutions
  • Sort through lots of ideas
  • Evaluate alternative courses of action
  • Make good decisions so all team members are satisfied
  • Consider both risk and benefits in a choice
  • Analyze what needs to be accomplished
  • Ensure acceptance of the solutions
  • Develop and use action plans as a group or individually.

Methodology: 

  • Individual Assessments
  • Use of participant manual/worksheets
  • Use of a combination of presentation and group activities
  • Story telling of real-life situations
  • Interactive group discussions
  • Challenging the thinking of participants
  • Providing input to participants’ real-life situations

Who Should Attend:

Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc). There are no prerequisites for this course

Topics to be Discussed:

It is divided up into five sections:
• The Stages and Tasks of Problem Solving
• Targeting
• Idea Generating
• Decision Making
• Implementing

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Leadership and Supervisory Skills (Basic and Advanced)

Course Duration: 1 Day

This course provides a hefty discussion on how to take the next step and make big decisions. It allows leaders to revisit their perspectives and see a holistic and balanced approach to handling varying business situations and making decisions. It also gives a clearer understanding of where their place is in the business and how they can influence people through changes. This module also helps leaders see their role as a mentor, a counselor, a coach, and someone who inspires. 

Objectives:

  • To help leaders/supervisors understand their place in the business as well as how their values are important to the organization.
  • To realize the importance of looking at things one can control.
  • To learn how to set SMART Goals
  • To learn how to guide and inspire others.
  • To understand how people react to change and how leaders can deal with those reactions.
  • To learn the importance of feedback.

Methodology:

  • Self Assessments
  • Activities
  • Video Clips
  • Interactive Group Discussions
  • Sharing and Story-telling
  • Worksheets
  • Fun Discoveries

Who Should Attend: 

Anyone leading a team and influencing people to deliver results for their business.

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Effective Project Management

Course Duration: 2 days

Employee Coaching and Mentoring

This 2-day project management course will help you organize, implement and manage your organization’s projects in a superior and efficient manner. After taking this workshop, you can be assured that your project will be clearly communicated, acted on and achieve superior results.

 The Fundamentals of Project Management course is designed for companies seeking to implement effective, profitable and practical skills so you can confidentially face and conquer even the toughest challenges. This workshop provides a common language between individuals at the implementation level – marketing, sales, project management, engineering, manufacturing or construction, test and assembly, shipping, installation as well as executive leadership.  It will ensure all members of the team are on the same page.

Objectives:

  • Provides a common thinking methodology and language for project management at all levels of the organization
  • Provides clearly defined project outcomes
  • Assures a strong customer focus
  • Gets the right people working together
  • Helps make sound project decisions
  • Assures plans and schedules are realistic and represent commitments
  • Assures the “hand-offs” are effectively managed
  • Makes skill usage, progress and results measurable
  • Identifies project risks and takes action to avoid or mitigate them
  • Assures that key data is clearly communicated and acted on
  • Identifies and prevents performance problems

Methodology:

  • Story telling of real-life situations
  • Individual Assessments (Use of Job Style Indicator)
  • Challenging the thinking of participants
  • Providing input to participants’ real-life situations
  • Use of participant manual/worksheets
  • Use of a combination of presentation and group activities
  • Case Studies – Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis.  These will be used to illustrate data analysis techniques and as a basis for group discussions.

Topics to be Discussed:

Project Management: Fundamental Concepts & Philosophies

  • What is a Project?
  • Projects vs. Operations
  • Progressive Elaboration
  • What is Project Management?
  • PM Hierarchy: Portfolio, Programs & Projects

Project Dimensions & Triple Constraints
The module on Project Dimensions & Triple Constraints will give an understanding on the critical areas of knowledge that a Project Manager must be proficient in. The dynamics among Cost, Scope and Time will be discussed together with three other success criteria of a project.

  • The PM Area of Expertise
  • The Trade-off Among the Triple Constraints
  • Criteria for Project Success

Project Roles & Responsibilities
In most cases, the Project Manager is not directly involved in the intricate details of the work. However, the assigned PM must employ a wide range of skills to achieve the project objective/s. In this module, the discussion will focus on the different roles played in a project.

  • The Role of the Project Manager
  • The Role of the Project Sponsor
  • The Project Team Members
  • The Customers & Users
  • The Project Management Office
  • The Project Stakeholders

The Five Phases of Project Management as per Project Management Institute (PMI)

    1. Initiating Phase
    2. Initiating Tasks
    3. Need for a Project Objective Statement (POS)
    4. Defining the POS
    5. SMART POS
      • State the POS
      • Define Project Scope and Deliverables
      • Prioritize Project Constraints
    6. Planning Phase
      • Planning Project Resources
      • “Core Team”
      • Which People to Use
      • Matching Skills to Tasks
      • Project Organization
    7. Project Schedule
      • Building the Project Schedule
      • Work Breakdown Structure (WBS)
      • Project Plan
      • Components of the Work Plan
      • Schedule Risks
      • 3 Methods for Charting Project Schedule
        • GANTT
        • CPM
        • PERT
    8. Planning the Budget
    9. Laws of Project Success
    10. Analysis of Project Stakeholders
      • “You”
      • Conflict Among Key Stakeholders
      • Types of Power in Organizations
      • Power and You
      • Developing Stakeholder Strategy
      • Stakeholder Strategy
    11. Executing Phase
      • Hold Regular Review Meetings
    12. Controlling Phase
      • Controlling Tasks
      • Change Management Process
      • Risk Management to include Safety
      • Risk Identification
      • Risk Quantification
      • Risk Management Measures
    13. Closing Phase
      • Problems at the End of the Project
      • Closing Tasks

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Effective Telemarketing Techniques Workshop

Course Duration: 1-2 Days

A Telemarketing call can either make or break a company’s success. Because of this, it is very important that frontline staff members engaged in Telesales have the basic knowledge and skill on how to properly handle outbound calls in order to build the right image for your company. This training module provides ample information and application thru practice on key ingredients that make up a successful Telesales call to ensure that your staff members are equipped with what they need to succeed.

OBJECTIVES

After going thru this training, the participants are expected to:

  1. Learn the step-by-step process of an outbound Telemarketing call.
  2. Review etiquette in making outbound calls.
  3. Learn to keep your customers on the phone
  4. Learn basic Objection Handling Techniques

Methodology:

The session shall be a mixture of interactive discussion and exercises geared to ensure that your associates does not only know how to make effective telesales call, they also have the skill to apply the knowledge when they perform these activities.

Who Should Attend:

Employees of companies who utilize Telesales as a marketing tool.

Topics to be Discussed:

  • What are the steps involved in a successful telemarketing call?
  • How to build rapport with customers
  • How to ensure that customers have a positive first-impression toward your company
  • How to handle customer objection
  • Changing your attitude for better results
  • Activities that will practice your telemarketing skills

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Work Attitude and Values Enhancement (WAVE) Program

 Work Attitude and Values Enhancement (WAVE) Program

 Course Duration: 1 to 2 days 

The program allows the participants to discover their personal vision, mission and values which they had to check for alignment with the organization. It can energize employees and see a more productive organization.

This workshop reviews the participants’ work values in the light of corporate values and the components of ethical decision-making. Experiential learning experiences lead the participants on a journey to discover their own work value system. The participants are then encouraged to consider their responsibility to others in the workplace and to the work organization and how that might play a role in work productivity, decision making and even individual and corporate survival as work organizations chart their course in the limitless and increasingly competitive global marketplace.

 

Objectives:

  • Identify the benefits of correct work attitude and values.
  • Identify and learn the Top 10 Values Employers Look for in Employees
  • Identify excellent models of WAVE.
  • Follow steps & strategies of excellent WAVE models.

 

Methodology:

This workshop is fast-paced, highly interactive, participatory, and productive. It includes discussions, games, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small and large groups.

The methodology will involve the following:

  • Story telling of real-life situations
  • Individual Assessments (Use of Job Style Indicator)
  • Challenging the thinking of participants
  • Providing input to participants’ real-life situations
  • Use of participant manual/worksheets
  • Use of a combination of presentation and group activities
  • Case Studies – Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis.  These will be used to illustrate data analysis techniques and as a basis for group discussions.

 

Who Should Attend:

Managers, executives and staff who are interested in learning more about how they can influence the strategic goals of their organization using the appropriate work attitude and values to achieve excellence.

 

Topics to be Discussed:

  1. Benefits of correct work attitude and values
  2. Top Values Employers Look for in Employees
  3. Excellent models of WAVE
  4. Steps & strategies of excellent WAVE models
  5. Tools and techniques for successful forming of work values
  6. Motivating, goal setting, problem solving skills, decision-making skills and managing conflicts

 

Register Here!

Coping With Stress (A Stress Management Module)

Course Duration: 8 Hours

Stress is a fact of life. Most people who work experience stress in some for. People’s stress limits are varied, too. Some people can handle much stress while some people can handle little stress. People handle stress in different ways: some productive, others non-productive. At some point in your life, you would have experienced something that stressed you. Stress however is something we can have some level of control over.

This work-shop based module provides the participants an understanding of Stress — what it is, how it affects people, and how people can cope with it. It provides new ideas and practical tips in stress management. It also provides information about how participants can guide themselves when faced with non-productive means of handling stress as it incorporates self-reflection and action planning exercises. This interactive approach provides a simple and practical solution to the problem that all employees face – Stress.

Objectives:

  • Understand what stress is and how it affects companies.
  • Know the different types of stress and correlate it with those encountered in the workplace
  • Identify your own stress sources and your threshold for stress.
  • Get tips on how we can adapt to stress.
  • Learn some things we can do to minimize stress in our daily lives — both at work and at home.
  • Learn to Create a Stress Management Plan
  • Know about some lifestyle changes one can adapt to minimize stress.

Methodology:

  • Self Assessments
  • Activities
  • Video Clips
  • Interactive Group Discussions
  • Sharing and Story-telling
  • Worksheets
  • Fun Discoveries

Who Should Attend:

  • Anyone

 

Please fill the following information so we can customize your training. Please be as honest as possible because this will help us ensure the high quality of our tailored Leadership program. If you have questions, please call our hotline at (02)4333342.
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